Associate Director, Business Process

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Director, Business Processes is a senior leadership role within the Clinical Solutions Data Operations team, responsible for the design, delivery, and continuous improvement of end-to-end business processes across a complex, matrixed environment.

This role is accountable for process performance, governance, and issue resolution across critical workflows, while driving operational stability and supporting an AI-first approach to scalable improvement. The successful candidate will bring solid business process leadership, analytical thinking, and stakeholder influence, with the ability to identify risks, resolve challenges, and deliver sustainable outcomes.

Primary Responsibilities:

• Own the performance and control of critical data and business workflows, ensuring delivery within expected cycle times and service expectations
• Monitor workflow, incident, and process performance to identify risks, root causes, and improvement opportunities
• Lead the escalation and resolution of operational issues and process blockages to maintain business continuity and service stability
• Drive continuous improvement through process redesign, standardization, and AI-first, scalable solutions aligned to business needs
• Lead cross-functional delivery by managing plans, dependencies, and accountability across stakeholders
• Build solid partnerships across business, operations, and technology teams to align priorities, deliver outcomes, and lead with integrity, inclusion, innovation, and performance

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications: 

• Bachelor's degree in a relevant discipline, or equivalent professional experience
• Relevant certification in Operational Excellence, Lean/Six Sigma, project management, or a related field
• Experience designing, improving, and governing end-to-end business and data processes
• Ability to influence stakeholders and drive alignment across a complex, global organization
• Experience leading data quality or audit-related initiatives in complex data and technology environments
• Proven solid analytical skills, including use of reporting and visualization tools to generate actionable insights
• Proven solid stakeholder management skills, with the ability to resolve cross-functional issues and communicate effectively with senior leaders
• Proven solid planning and execution skills, with the ability to manage priorities, dependencies, and delivery across complex initiatives

Preferred Qualifications:

• Certification or formal training in Data Analytics or a related discipline
• Proven knowledge of the US healthcare services industry
• Familiarity with US healthcare Risk Adjustment and population health management

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.