Business Process Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The ACI Enablement Team Business Process Consultant partners across the organization to drive incremental savings and improve Internal Operating Income (IOI) through process optimization, operational design, and change management.

The successful candidate will be responsible for improving the quality, efficiency, and scalability of business processes to drive measurable operational performance and cost savings. In this role, they will be responsible for evaluating established processes and/or new process proposals, developing project plans and timelines, facilitating changes, and measuring the associated impact. In addition, conduct and synthesize analyses (e.g., operational assessments, process evaluations, cost/benefit analyses) to support business planning and decision-making. They will support short- and long-term operational and strategic initiatives by developing and evolving business processes that enable growth, efficiency, and scalability.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

Process and Change Management

• Identify areas of improvement through collaboration with leaders and business partners, data analysis, and customer feedback
• Lead the assessment, development and/or implementation of new or enhanced business processes that enable growth, simplification, efficiency, and quality
• Develop communications; update process and procedure documents where required
• Recommend innovative business and technical solutions to improve operational effectiveness and delight our customers
• Analyze and manage anticipated resistance to change
• Develop communication and training plans to ensure smooth implementation of changes

Project Management

• Act as a liaison between leadership and staff to streamline communication and organization of projects
• Anticipates customer needs and proactively develops solutions to meet them
• Solves complex problems and develops innovative solutions.
• Utilize a logical and detail-oriented thought process to breakdown a complex problem into individual root causes
• Explore potential trends identified internally or by matrix business partners
• Regularly communicate project updates, successes, issues, and risks with stakeholders
• Communicate strategic recommendations, risks, and other issues to R&D leadership and collaborate with leaders to continually adjust based on emerging business needs

Reporting

• Analyze the efficiency and effectiveness of existing business processes and future proposals
• Collaborate with team members on the development of quality and monitoring controls to benchmark and/or measure the impact of new changes

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree or equivalent experience
• Proven extensive experience in process improvement and/or business analysis
• Demonstrated solid knowledge of Agile methodologies (e.g., Scrum, Kanban) and experience operating within Agile or hybrid delivery models
• Demonstrated solid interpersonal skills, ability to work and present effectively with all levels of leadership, as well as business partners in other UHG entities
• Proven ability to be highly organized, detail-oriented, possess a solid work ethic, and demonstrated teamwork skills
• Demonstrated solid written and oral communication skills
• Demonstrated ability to prioritize and balance multiple priorities and projects with success from inception to closure
• Proven ability to influence others and achieve common goals
• Proven ability to function independently and effectively within teams and in a self-directed environment
• Demonstrated intermediate proficiency with Excel, Word, PowerPoint, Visio

Preferred Qualifications:

• Advanced degree
• Proven payment integrity, or healthcare payer experience
• Proven solid change management experience
• Proven exceptional problem solving skills with solid analytical capability
• Demonstrated experience with data analysis and modeling

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.

#BBMEMEA