Account Manager, Client Services - Directed Spend Payer - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Account Manager, Client Services - Directed Spend Payer - Remote plays a key role within the Optum Financial Payer Strategy & Management team. This position supports Senior Account Managers in delivering exceptional client service, driving client satisfaction, and ensuring operational excellence through proactive service management, issue resolution, and data-driven insights.

The role serves as a connector across internal teams, helping to resolve client needs, identify and mitigate risks, and maintain critical documentation that supports strong client relationships. This individual will contribute to the continued growth and success of the organization by fostering collaboration, accountability, and continuous improvement.

Key performance indicators for the Payer Strategy & Management team include client retention, renewal revenue, client engagement, and overall client satisfaction.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.         

Primary Responsibilities: 

• Partner cross-functionally to identify, escalate, and resolve issues impacting clients, members, and Optum Financial
• Support day-to-day operations within the Payer Strategy & Management team to drive efficiency, accountability, and service excellence
• Analyze data and performance reports to identify trends, provide insights, and make recommendations aligned with client strategic objectives
• Track and manage open items to ensure timely resolution and clear communication with stakeholders
• Identify potential risks and proactively communicate concerns to support effective client relationship management
• Develop and maintain documentation, job aids, and process resources to support knowledge sharing and operational consistency
• Contribute to continuous improvement initiatives that enhance client experience and team effectiveness
  
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• 2+ years of Account Management experience within the healthcare Payer space
• 2+ years of experience in (Medicare and Medicaid) financial services
• Experience analyzing data and translating findings into Payer-focused insight
• Experience using data to identify program opportunities and make actionable recommendations for improvements
• Ability to travel up to 10% - 15% when required

Preferred Qualifications:  

• Experience leveraging AI-enabled tools (e.g., Microsoft Copilot, generative AI platforms, automation solutions) to improve productivity, enhance analysis, and streamline workflows
• Demonstrated solid written and verbal communication skills with the ability to engage effectively across all levels of an organization
• Demonstrated ownership, accountability, and follow-through
• Demonstrated commitment to continuous learning, professional development, and process improvement
• Demonstrated solid critical thinking, problem-solving, and decision-making skills
• Demonstrated ability to navigate ambiguity and adapt in a fast-paced environment
• Demonstrated effective time management and prioritization skills, with the ability to manage competing demands
• Demonstrated to be detail-oriented with strong analytical capabilities
• Demonstrated to be a collaborative team player who is also self-motivated and capable of working independently
  

Success Factors

The ideal candidate is a proactive, analytical, and relationship-focused professional who thrives in a collaborative environment involving various teams and working styles. They are highly organized, accountable, and committed to delivering exceptional service while supporting strategic client objectives; the ability to clearly communicate/summarize information and provide thoughtful recommendations to achieve desired outcomes is critical.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.