Administrator, Flight Services

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

The Administrator, Flight Services provides operational, administrative, and logistical support to the corporate aviation department. This role helps ensure aircraft readiness, manages inventory and supplies, coordinates passenger and crew support services, processes vendor invoices, maintains department records, and provides backup support for flight scheduling activities.

The ideal candidate is detail oriented, highly organized, proactive, customer-focused, and comfortable working independently in both office and hangar environments. This individual takes ownership of responsibilities, manages competing priorities, and contributes to a seamless experience for passengers, crew members, and vendors.

Primary Responsibilities: 

Flight Services and Operational Support

• Coordinate catering and other flight-related support arrangements
• Serve as a liaison among flight crews, vendors, service providers, and internal stakeholders
• Occasionally work with executive assistants to coordinate menu choices
• Support passenger service initiatives and help maintain a professional, high-quality travel experience
• Provide occasional early morning or evening coverage when last-minute schedule changes occur
  

Inventory and Aircraft Readiness

• Oversee ordering, stocking, organization, and replenishment of aircraft and hangar supplies
• Monitor inventory levels and maintain appropriate stock to support aircraft readiness
• Conduct routine inventory reviews and remove expired or obsolete items promptly
• Maintain accurate inventory records and implement practical tracking tools using spreadsheets, applications, or other lightweight systems
• Coordinate supply purchases and work with vendors to ensure timely delivery of required materials
  

Administrative and Financial Support

• Process, track, and maintain documentation for departmental invoices and expenses
• Reconcile invoices and work with vendors to resolve billing discrepancies, credits, or rebills
• Maintain vendor records, purchasing documentation, expense files, and operational reports
• Prepare correspondence, spreadsheets, reports, and other department documentation
• Provide administrative support to flight department leadership, including special projects and additional duties as assigned
  

Systems, Records, and Scheduling Support

• Provide backup support for flight scheduling functions during planned absences or vacations
• Maintain department records, scheduling data, operational databases, and electronic file systems with a focus on accuracy and data integrity
• Assist with scheduling-related communications and coordination among flight crews, passengers, vendors, and internal partners
• Identify opportunities to improve organization, accountability, workflow efficiency, and process consistency

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:  

• High school diploma or equivalent
• 3+ years of experience in administrative support, operations coordination, aviation support, hospitality, travel services, inventory management, or a related field
• Solid proficiency with Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and Teams
• Proven solid computer skills and the ability to learn new systems and technologies
• Proven excellent organizational, planning, time-management, written communication, and verbal communication skills
• Demonstrated attention to detail, reliability, initiative, and accountability
• Ability to work independently, prioritize multiple responsibilities, and follow through with limited supervision
• Ability to lift and move boxes and supplies as needed
• Ability to work in a hangar environment, including exposure to seasonal temperature variations
• Driver's License and access to reliable transportation
• Ability to safely operate a small cargo van for work-related transportation and deliveries, including maintaining a valid driver's license and meeting applicable company driving requirements.

Preferred Qualifications:  

• Experience supporting corporate aviation, executive travel, private aviation, transportation, or flight operations
• Flight attendant, aviation scheduling, dispatch, FBO, executive support, hospitality, or concierge experience
• Experience coordinating catering, ground transportation, accommodations, aircraft services, or travel logistics

• Experience processing invoices, tracking expenses, reconciling vendor charges, and supporting vendor relationships
  Experience with inventory management, supply tracking, purchasing processes, SharePoint, scheduling systems, or operational databases
  Experience supporting senior leaders or executive-level customers
  

Key Competencies:

• Organization and attention to detail
• Customer service and professionalism
• Initiative, ownership, and accountability
• Problem-solving and sound judgment
• Clear and reliable communication
• Relationship and vendor management
• Independent work and follow-through
• Process improvement and operational discipline
• Discretion and confidentiality

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.    

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.