Agile Practitioner 3 - Remote

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

The Senior Scrum Master leads end to end agile delivery for Amazon Connect digital chat, messaging, and AI powered bot programs hosted on AWS. This role is responsible for driving sprint execution, delivery predictability, and cross team coordination across multiple workstreams including chat, chatbot, routing, and platform integrations.

As a senior level leader, this role partners closely with Product Owners, Engineering Leads, Architects, QA, DevOps, and AWS platform teams to ensure disciplined agile practices, proactive risk management, and transparent delivery reporting. The position plays a critical role in enabling on time, high quality rollout of customer and agent digital messaging experiences.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Agile Delivery Leadership

• Lead Scaled Agile delivery for digital chat, messaging, and AI bot initiatives on Amazon Connect and AWS
• Facilitate all agile ceremonies including sprint planning, daily stand ups, backlog refinement, sprint reviews, and retrospectives
• Drive sprint discipline, team accountability, and continuous improvement across delivery teams

Program & Dependency Management

• Manage cross team dependencies spanning Amazon Connect, AWS services, CRM platforms, chatbot frameworks, and APIs
• Proactively identify, track, and mitigate delivery risks, blockers, and execution constraints
• Coordinate workstreams across chat UX, backend services, bot development, and integration layers

Stakeholder & Team Collaboration

• Partner with Product Owners to ensure backlog readiness, prioritization, and clear acceptance criteria
• Support Engineering and Architecture teams by removing impediments and enabling focus on delivery
• Act as a trusted delivery advisor for senior leadership

Delivery Metrics & Reporting

• Ensure Rally, Jira hygiene, velocity tracking, sprint metrics, and milestone transparency
• Provide regular delivery health updates to leadership including progress, risks, and forecasted timelines
• Enable predictable planning and commitment tracking across agile increments

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 12+ years of overall experience in technology delivery and agile program execution
• 8+ years as a Scrum Master / Agile Delivery Leader, with experience at Senior Manager or equivalent level
• Hands-on experience supporting teams working on AWS based platforms
• Solid experience managing multiple concurrent workstreams in high visibility programs
• Proven experience leading large, multi team agile programs with complex dependencies
• Solid familiarity with:
  • Amazon Connect (Chat & Messaging)
  • AWS Lambda, Lex, APIs, and integration patterns
  • Chatbots, digital messaging channels, and customer engagement platforms
• Deep expertise in Scrum, Kanban, and Agile delivery frameworks
• Demonstrated ability to improve delivery predictability, velocity, and sprint discipline
• Demonstrated ability to collaborate effectively with architects and engineers on technical delivery challenges
• Tools & Reporting
  • Advanced experience with Jira and Agile reporting dashboards
  • Proven solid data driven mindset for tracking sprint health, risks, and commitments
  • Proven excellent leadership, facilitation, and stakeholder management skills
  • Proven ability to operate confidently with senior leadership, product, and engineering executives
  • Proven solid communication skills with the ability to simplify complex delivery topics

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.