AI Governance Program Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This role serves as a senior execution partner within the Responsible AI governance program. The role includes the full scope of responsibilities outlined for the GL26 level and expands accountability to include independent ownership of complex portfolios, application of judgment in prioritization and escalation decisions, and leadership of backlog remediation and special initiatives, like establishing improved review pathways. The role balances steady-state operations with scaling and remediation efforts, ensuring high-quality, audit-ready execution.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Execute AI governance workflows, including intake validation, documentation completeness checks, review coordination, and closure tracking
• Support and execute backlog remediation activities, including identifying, scoping, batching, and processing AI solutions requiring governance review
• Ensure high-quality documentation, quality control (QC), and audit readiness across AI submissions and remediation artifacts
• Coordinate and drive follow-ups with business owners, procurement partners, and vendors to ensure timely resolution of governance requirements
• Maintain and oversee structured tracking of AI governance and remediation status to support leadership reporting and audits
• Apply defined prioritization and decision logic to support routing and triage of AI work
• Prepare executive-ready summaries, metrics, and progress updates related to AI governance activity
• Contribute to maintenance and refinement of operational documentation, job aids, and templates
• Independently manage complex or higher-volume AI portfolios and remediation scopes
• Apply judgment to prioritization, sequencing, and escalation of non-standard or higher-risk AI cases
• Partner closely with senior stakeholders across procurement, compliance, risk, and technology to resolve AI governance gaps
• Identify operational risks, bottlenecks, and opportunities for improvement; lead small enhancements to workflows or processes
• Support scaling and standardization of AI governance operations across the Responsible AI program
• Provide informal guidance or mentoring to junior team members supporting RAI operations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree or equivalent practical experience
• 2+ years of experience in program or project management, supporting operations, governance, compliance, risk, or technology-enabled initiatives

Preferred Qualifications:

• Experience independently managing complex or higher-volume programs or operational initiatives
• Demonstrated judgment in prioritization, sequencing, and escalation decisions
• Experience working in a healthcare or similarly regulated environment, with an understanding of documentation standards, audit readiness, and compliance expectations
• Ability to produce executive quality reports and partner effectively with senior stakeholders across technology, compliance, procurement, legal, and security teams 

Soft Skills:

• Proficiency with Microsoft productivity tools (Outlook, Excel, Word, PowerPoint, Teams). Experience using AI-enabled tools for personal productivity in alignment with enterprise standards
• Strong written and verbal communication skills

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN