Architect- Generative Voice Bot

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This individual leads the design and implementation of AI solutions, shaping the Contact Centre AI-First strategy and driving its transformation in Agentic AI space. With expertise in voice AI technologies, cloud-native architecture, this individual crafts and communicates overall architectural vision, technical strategies and trade-offs for AI enabled conversational experiences across diverse channels. The ideal candidate brings strong leadership skills, a passion for innovation and technology exploration, and a proven track record in large-scale AI transformation.

Primary Responsibilities:

• Spearhead the architecture, delivery, and bot‑certification readiness of multi‑channel conversational agent platforms leveraging agentic AI, ensuring production‑grade quality across voice and digital channels
• Design, implement, and govern scalable cloud architectures with a strong focus on observability, performance, resiliency, and security, aligned with bot certification standards
• Lead bot certification efforts by defining and enforcing architectural guardrails, validation criteria, and readiness checkpoints to ensure compliant, reliable, and scalable deployments
• Evaluate emerging trends in the voice AI ecosystem, including new tools, frameworks, and APIs, and drive adoption of capabilities that improve scalability, cost efficiency, and certification outcomes
• Lead proof‑of‑concepts and pilots for next‑generation voice, generative, and multi‑modal experiences on scalable cloud platforms, progressing certified solutions into production
• Define and implement security controls, governance guardrails, and compliance practices to meet organizational, regulatory, and certification requirements
• Collaborate with stakeholders and cross‑functional teams to align technical strategy with business objectives and clearly communicate architectural and certification standards across the organization
• Mentor engineering teams on voice AI and bot‑certification best practices, fostering a culture of quality, innovation, and continuous improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in Computer Science, Artificial Intelligence, or Conversational AI experience
• 5+ years of experience designing/delivering enterprise-grade solutions in the voice agent space
• 5+ years of experience in Hands-on expertise architecting systems on public clouds (AWS/GCP/Azure) with a strong command of Infrastructure as Code tools
• 5+ years of experience in designing, implementing, and deploying distributed systems using microservices architecture
• 3+ years building enterprise-grade AgenticAI solutions with exposure to populate frameworks like LangGraph/Google ADK/Autogen
• Experience integrating voice bots into diverse environments including telephony systems (IVR), web/mobile applications or smart devices
• Proven exposure to newer protocols in AgenticAI space like MCP/A2A/ACP/ANP
• Proven exposure to modern observability platforms to ensure comprehensive visibility of the solutions

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700    to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.