Business Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

As a Business Analyst for EOHS vendor hosted applications, you will operate as an individual contributor focused on end-to-end delivery support by translating EOHS business needs into high quality analysis and accurate definition that guides scalable system configurations. This role sits at the intersection of business analysis and hands on application configuration, working mainly with EOHS technology peers and in partnership with EOHS business leaders and external vendor partners, to support timely, reliable delivery of solutions with strong user experience.

This role is intentionally highly collaborative and execution focused. Successful outcomes depend on frequent, real-time discussions to clarify requirements, validate configuration approaches, and align on how systems function, behave, and are experienced by users. Work is progressed through continuous partnership, guided design direction from EOHS technology leaders, and iterative configuration.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Support delivery and ongoing evolution of EOHS vendor applications, from intake through configuration, testing, and deployment

• Support translation of EOHS business needs, workflows, and policy requirements into precise system configurations, rules, and design decisions

• Participate in configuration design discussions with peers and vendors to support how the system functions, behaves, and is experienced by end users

• Ensure configurations meet functional, usability, compliance, and scalability expectations

• Understand operational workflows, business requirements, pain points, and desired outcomes to guarantee an aligned outcome

• Document and refine requirements into clear configuration ready inputs (process flows, rules, decision logic, and acceptance criteria)

• Balance business needs with vendor platform capabilities, constraints, and best practices

• Contribute to continuous improvement ideas to leaders of product delivery practices, configuration standards, and collaboration models

• Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance ProgramEmployee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in vendor hosted application configuration (SaaS platforms)

• 5+ years of experience with business analysis skills, including workflow mapping, requirements translation, and design facilitation

• 5+ years of experience accurately documenting system configurations and maintain clear, reusable knowledge artifacts for ongoing reference

• 5+ years of experience configuring systems (rules, forms, workflows, permissions, logic)

• Intermediate level of proficiency working in agile, iterative delivery models, including troubleshooting and rapid refinement

• Ability to manage ambiguity, balance competing priorities, and drive outcomes through partnership rather than authority

Preferred Qualification:

• Experience supporting regulated or compliance driven domains (healthcare, EOHS, risk, or safety)

• Experience working across multiple vendor platforms simultaneously

• Familiarity with enterprise IT governance, change management, and release processes

• Comfortable operating in fast paced environments with evolving requirements and tight delivery timelines

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 to $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #GREEN