Business Process Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

People say change is hard. We say so what? We're in the business of making health care more affordable, simpler and easier for people to access. And we need smart business professionals who can help us. As a Senior Business Analyst, you'll design processes and project implementations and diagnose process improvement opportunities as you develop innovative solutions that will affect millions. If that sounds energizing to you, join us today.

While you're busy helping us change the landscape of health care, you've got to be able to quickly adapt to change in a fluid environment. It's all about quality reporting, analysis and audits and developing plans and programs to support continuous quality improvement. You'll also be challenged to gain buy-in from multiple stakeholders before presenting solutions to senior leadership.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Support daily operational processes across sales operations, business operations, and delivery teams
• Assist in tracking and reporting key performance metrics related to operational effectiveness, client delivery, and business outcomes
• Compile, analyze, and validate data to support decision-making and business reviews
• Help maintain dashboards, reports, and documentation to ensure accuracy and transparency of operational performance
• Partner with cross-functional stakeholders to coordinate activities and ensure alignment of priorities and timelines
• Identify process gaps and support continuous improvement efforts to enhance efficiency, quality, and consistency
• Assist in preparation of materials for leadership reviews, including presentations and operational summaries
• Support planning activities such as forecasting, capacity tracking, and operational readiness
• Escalate risks, issues, or inconsistencies in a timely manner
• Participate in special projects and initiatives aligned to business and operational priorities
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in Business, Healthcare Administration, Public Health, or a related field
• 2+ years of experience in business operations, consulting, healthcare, or a related environment (internships included)
• 1+ years of proficiency in Microsoft Excel and PowerPoint
• Strong analytical and problem-solving skills with attention to detail
• Effective written and verbal communication skills

Preferred Qualifications:

• Ability to manage multiple tasks and priorities in a structured, deadline-driven environment
• Exposure to healthcare operations, payer/provider environments, or managed care
• Experience working with data, reporting, or process improvement initiatives
• Familiarity with tools such as Power BI, Tableau, or similar platforms

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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