Capability Manager, Intake Scheduling Coordinator - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As a Capability Manager with OptumRx, you will help rewrite the future of the health care system. You'll play an integral role in delivering the best software solutions to impact the lives of millions. Along with ground-breaking challenge, you'll have the support and resources of a Fortune 6 company. Join us.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Serve as the first point of contact for client intake, ensuring accurate and timely collection of information
• Assess project justification, risk analysis and other business factors to effectively prioritize development requests across capabilities
• Manage applicable funding pools, prioritize features, and ensure appropriate development teams are assigned
• Coordinate and manage scheduling for the capability roadmap, aligning priorities and deliverables across internal teams, clients, and external partners
• Maintain timely assessment and analysis of new intake submissions
• Collaborate with cross-functional teams to align schedules with project timelines and resource availability
• Track and monitor project milestones, deadlines, and deliverables using project management tools
• Proactively identify and mitigate scheduling constraints and potential bottlenecks to support successful roadmap delivery
• Maintain detailed records of client interactions, commitments, and project updates
• Generate reports and provide insights to support operational planning and decision-making
• Continuously improving intake and scheduling processes through feedback and data analysis
• Develop actionable insights through reporting and data analysis to support operational decision-making and enhance intake and roadmap planning processes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 3+ years of experience in intake coordination, scheduling, and/or project coordination roles Preferably with a focus on reviewing and evaluating incoming requests
• Experience gathering requirements, setting expectations with cross functional partners, and acting as the main point of contact for project requestors
• Experience working independently and collaboratively in a dynamic environment
• Experience with productivity and planning tools:
  • Familiarity with Aha!
  • Intermediate proficiency in Microsoft Office Suite
• Proven ability to assess and categorize requests against an established product or business roadmap
• Proven ability to collaborate effectively with cross-functional teams to manage and prioritize roadmap plans, incorporate new requests, and communicate concerns or risks early to support timely resolution
• Demonstrated ability to work independently, leveraging solid time management and prioritization skills to manage competing priorities and consistently delivering results
• Proven solid capacity to prioritize multiple requests and negotiate timelines based on organizational goals

Preferred Qualifications:

• Project Management Professional (PMP) certification or equivalent
• Experience in healthcare and/or PBM/OptumRx Operations
• Experience with capability management processes, functionality, and system navigation  

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.