Director, Software Engineering

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Own and drive the end to end GenAI architecture and strategy across Amazon Connect, Bedrock, Lex, and multi LLM platforms
• Define the long term GenAI roadmap for customer experience, agent experience, and automation initiatives
• Establish architecture standards, reusable frameworks, and best practices across all LOBs
• Lead the design and implementation of scalable, secure, and compliant GenAI platforms
• Partner with Product, CX, Business Ops, Security, Compliance, and Enterprise Architecture to align strategy and execution
• Provide technical leadership for all GenAI programs from concept through deployment
• Oversee delivery and ensure operational excellence, reliability, and quality of AI solutions
• Guide teams on model selection, prompt engineering, retrieval systems, and multi agent orchestration
• Conduct architecture reviews ensuring designs follow enterprise security and compliance standards
• Build and maintain strong relationships with AWS, OpenAI, and other GenAI/LLM partners
• Evaluate emerging GenAI technologies and drive innovation, pilots, and proofs of concept
• Identify and mitigate risks related to architecture, delivery, security, and scalability
• Define and enforce AI governance, auditability, and Responsible AI practices
• Enable engineering teams with documentation, frameworks, and architectural guidance
• Lead cost optimization, performance tuning, and continuous improvement of GenAI solutions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or related field
• 10+ years of experience in software engineering or architecture
• 5+ years of hands-on experience with cloud-native architectures (AWS preferred)
• 3+ years of experience in GenAI, LLMs, NLP, or AI/ML solution architecture
• Deep expertise in AWS services: Amazon Connect, Bedrock, Lex, Lambda, S3, CloudWatch, API Gateway, DynamoDB, etc.
• Solid understanding of LLM frameworks, multi-agent systems, vector databases, knowledge retrieval, and model orchestration
• Hands-on experience with LLM ecosystems (OpenAI, Anthropic, AWS Bedrock models, etc.)
• Solid architectural skills in microservices, event-driven systems, and cloud security
• Experience designing secure, scalable, and high availability production systems

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.