Lead Software Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a Senior Quality Engineer (QE) to join our Amazon Connect digital transformation team. This role is critical to ensuring the quality and reliability of our next-generation contact center solutions as we migrate digital channel LOBs from Genesys and LivePerson to AWS/Amazon Connect.

Primary Responsibilities:

• Design, develop, and maintain automated test scripts using Playwright for Amazon Connect digital channels (chat, SMS, email, IVR) 
• Validate customer and agent experiences across digital flows, routing logic, chatbot interactions, and asynchronous messaging 
• Perform API testing using tools like Postman to validate integrations between Amazon Connect and third-party systems 
• Identify automation opportunities and optimize test suites for scalability and reusability 
• Create and manage test cases, plans, and suites using QTest or equivalent tools 
• Track defects, analyze test results, and report key quality metrics to stakeholders 
• Ensure test coverage aligns with business requirements, compliance standards, and best practices 
• Collaborate with developers, product managers, and DevOps teams to integrate automated testing into the CI/CD pipeline 
• Actively participate in Agile/Scrum ceremonies, providing insights on quality risks and improvements 
• Stay current with testing trends and tools to continuously enhance automation strategies 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 8+ years of experience in software testing, with a focus on contact center and digital channels (chat, email, SMS) 
• 2+ years of hands-on experience with AWS/Amazon Connect 
• 2+ years of experience with Playwright for test automation 
• Solid knowledge of API testing (RESTful APIs) and automation 
• Familiarity with test management tools like QTest and defect tracking systems 
• Proven ability to analyze test results, troubleshoot issues, and collaborate effectively in an Agile environment 
• Driver's License and access to a reliable transportation

Preferred Qualifications:

• Certifications in software testing, quality assurance, or AWS cloud services
• Experience with additional automation frameworks and scripting languages (Python, Java, JavaScript) 
• Knowledge of AWS services related to contact center solutions (e.g., Lambda, S3, DynamoDB, Lex) 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.