Manager, Intelligence Systems & AI - Remote

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Manager, Intelligence Systems & AI is a hands-on systems builder responsible for developing, operating, and continuously improving the technical capabilities that power Communications' intelligence and external sense-making work.

The role combines applied AI, knowledge architecture, information management, data enablement, and workflow design to make intelligence easier to connect, retrieve, analyze, and apply. The Manager helps translate intelligence frameworks, analytical methods, and expert judgment into structured knowledge and AI-enabled workflows that can be used consistently at scale.

Working across Communications, Corporate Affairs, Data, Technology, and AI teams, the Manager translates business and intelligence requirements into practical systems, tools, and workflows. Enterprise technology teams own the underlying infrastructure; this role ensures that the intelligence capability has the data, context, knowledge structures, and technical requirements needed to operate effectively.

The Manager serves as a technical product owner and builder within the intelligence ecosystem, with responsibility for moving promising AI and knowledge-management concepts from prototype to reliable day-to-day use.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Develop and Operate Intelligence & AI Capabilities Build, configure, test, and continuously improve AI-enabled intelligence capabilities, knowledge repositories, retrieval systems, and decision-support workflows that support external sense-making and communications decision-making
• Build Knowledge & Information Foundations Develop and maintain taxonomies, metadata standards, knowledge structures, and information models that make intelligence consistent, discoverable, reusable, and machine-readable
• Translate Expert Judgment into Scalable Workflows Translate established intelligence frameworks, ontologies, analytical methods, and risk logic into structured knowledge, prompts, agent instructions, and AI-enabled workflows that support more consistent sense-making and decision support
• Enable Intelligence Data Define functional requirements for structured and unstructured intelligence data and partner with Data and Technology teams on ingestion, transformation, metadata, entity resolution, retrieval, refresh, and availability
• Integrate Platforms, Data & Knowledge Connect intelligence platforms, enterprise knowledge sources, AI technologies, and emerging data assets into practical, reusable workflows that allow teams and AI agents to work across previously fragmented information
• Prototype and Operationalize New Capabilities Rapidly prototype new tools and workflows, test them with users, diagnose performance issues, and refine successful approaches for reliable ongoing use
• Establish Quality & Governance Implement evaluation, testing, provenance, human-review, and governance practices that ensure AI-enabled intelligence capabilities remain reliable, transparent, secure, and fit for purpose

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in Information Science, Knowledge Management, Data Analytics, Computer Science, Information Systems, Communications, Business, Digital Strategy, Library & Information Science, or a related field
• 5+ years of experience in knowledge management, information architecture, applied AI, analytics, intelligence operations, data management, communications technology, digital strategy, or related disciplines
• Experience building or configuring technical workflows, systems, tools, or process improvements based on business or intelligence requirements
• Experience working with structured and unstructured information, knowledge repositories, metadata, taxonomies, enterprise search, retrieval systems, or content-management platforms
• Experience working with AI-enabled workflows, automation, generative AI, or related technologies
• Proven ability to translate between business users, subject-matter experts, data teams, and technologists
• Proven solid problem-solving, technical curiosity, organizational skills, and ability to independently move work from concept through implementation

Preferred Qualifications:

• Master's degree in Information Science, Analytics, Computer Science, Information Systems, Business, Communications, Library Science, or a related field
• Experience with enterprise AI platforms, Microsoft Copilot, Copilot Studio, agentic systems, workflow-automation platforms, retrieval systems, enterprise search, or generative AI solutions
• Experience designing or testing AI agents, retrieval-augmented generation, prompt and context systems, or reusable AI workflows
• Experience with AI evaluation, governance, testing frameworks, provenance, human-in-the-loop processes, or quality assurance
• Experience working with listening, research, intelligence, network, stakeholder, or other structured and unstructured external data
• Experience within Communications, Corporate Affairs, Public Affairs, consulting, intelligence, or another information-intensive environment
• Familiarity with semantic modeling, knowledge graphs, ontology implementation, APIs, entity resolution, systems integration, or enterprise content-management concepts

Core Capabilities

• Applied AI & Generative AI
• AI Workflow & Agent Design
• Knowledge Management
• Information Architecture
• Metadata & Taxonomy Design
• Retrieval & Context Engineering
• Data Enablement & Governance
• Intelligence Operations
• AI Evaluation & Quality Assurance
• Workflow Automation
• Digital Platforms & Systems
• Technical Product Management
• Cross-Functional Technology Partnership

Measures of Success

• Success is demonstrated by AI and intelligence systems that are reliable and routinely used; faster access to relevant knowledge and context; stronger connections across previously fragmented intelligence sources; reduced manual synthesis; successful translation of expert frameworks into repeatable workflows; and measurable improvements in the speed, consistency, and quality of external sense-making.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.