Medical Chart Retrieval Project Manager - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Project Manager supports the successful execution of Medical Record Retrieval projects by coordinating day to day activities, maintaining project documentation, assisting with internal and external communication, and supporting issue tracking and resolution. This role focuses on internal operational execution and workflow coordination, escalating risks appropriately, and ensuring tasks move forward. This is a client facing role, requiring weekly meetings to review project outcomes. Team member will work closely with co-workers, supervisor and cross functional teams to maintain program momentum.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities: 

• Support project execution across assigned region for medical record retrieval workstreams, tracking progress and updating timelines as needed
• Prep for and lead weekly client meetings, work sessions, and milestone reviews
• Maintain project trackers, status reports, and documentation to ensure accuracy and transparency to client
• Monitor daily operations and escalate risks, delays, or issues to the Senior Project Manager and/or client, providing clear and timely communication of status, issues, risks, and decisions
• Utilize large datasets to analyze operational trends and implement corrective actions; monitor key metrics such as retrieval rate, call quality, and turnaround times
• Support process-improvement initiatives by collecting observations, documenting gaps, and recommending small enhancements
• Support creation of training material for new hires and cross trained team members as needed
• Contribute to team knowledge sharing and best practice documentation
• Actively participate in problem solving and cross-team follow up activities
• Additional responsibilities that support execution of the retrieval program or project success
• Serve as the primary point of contact for retrieval operations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in medical record retrieval and risk adjustment, HEDIS, or RADV
• Proven knowledge of the US healthcare system
• Proficient in Microsoft Excel (pivot tables, v-lookups)
• Proven ability to communicate effectively with stakeholders at various levels
• Proven problem solving, analytical thinking, and organizational skills

Preferred Qualifications:

• Experience in healthcare operations, client services, or project management roles
• Experience in cross functional team environments
• Demonstrated familiarity with medical record retrieval or risk adjustment workflows

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.