Millennium Patient Accounting

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives?  Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Optum Oracle Health EHR Services team is building an innovative, comprehensive EHR services capability using the collective expertise of our clinical, consulting, delivery, technology, and operations teams. Our Center of Excellence is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high-performance teams to leverage the power of technology and services delivery to improve care.

The Optum EHR Services Millennium Patient Accounting Analyst will support client partnerships to grow our emerging support service line. As a Millennium Patient Accounting Analyst, you will serve as a liaison between end-users, project team members, and other resources while providing exemplary customer service and application support in their assigned solutions. In addition, you will manage logged incidents and support Revenue Cycle projects to ensure end users have the best possible experience. EHR Services team members will help position Optum as a center of excellence for application management services.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office for a minimum of four days per week.

Strong candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

Primary Responsibilities:

• Ability to triage and resolve incidents logged by end users such as billing edits, claim rejects, missing charges, duplicate charges, remit posting exceptions
• Work queues and pre-bill edit resolution; re-bill and re-file workflows
• Validate and support charge capture across clinical areas; troubleshoot missing/incorrect charge events
• Perform routine charge master updates in coordination with required teams
• Monitor batch jobs and revenue extracts; collaborate with clearinghouse/EDI teams for claim rejections
• Run standard reports (e.g., aging, denial categories); basic root-cause trend analysis
• Support UAT for minor enhancements, build migrations, and month-end cycles
• Partner with Core/Integration on HL7 DFT/ADT issues impacting billing
• Own and manage Tier 2 support tickets through resolution, including root cause analysis and documentation of fixes
• Coordinate with Tier 3 and vendor support teams for escalations and complex issues
• Monitor system performance and proactively identify potential issues impacting clinical workflows
• Maintain knowledge base articles and ticket resolution documentation for recurring issues
• Support integration points between Millennium and Ancillary systems (e.g., lab, pharmacy, radiology)
• Validate and test build changes in non-production environments before deployment
• Use AI to accelerate research, analysis, and decision support while applying sound judgment to validate outputs, strengthen quality, and deliver clear, traceable, stakeholder-ready recommendations with responsible-AI transparency
• Assist with change control processes, including impact analysis and risk mitigation for configuration updates
• Provide support for Oracle Health (Millennium) applications including design, build, testing, and maintenance
• Collaborate with end users to confirm any build changes in the supported systems
• Identify system optimization and enhancement opportunities
• Participate in implementation, upgrade, and enhancement projects
• Provide support for application incidents, including rotations for 24/7 on-call coverage
• Develop and maintain training materials
• Facilitate communication with stakeholders from requirements to implementation
• Build solid relationships with end users and business partners

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience in healthcare domain knowledge, system configuration, and clinical workflow support
• 4+ year experience with Patient Financial Systems (PFS) - Cerner Patient Accounting
• 4+ year experience with third-party integration support and ops jobs management

Preferred Qualifications:

• Familiar with Cerner Patient Accounting (CPA) workflows, claim rule configuration, claim edits, and workqueues
• Ability to configure and troubleshoot workqueues and items - including use of profit business manager
• Experience monitoring ops jobs, reprocessing data, 835 rules and postings
• Experience with additional Revenue Cycle workflows/configuration including Registration, Scheduling, Health Information Management, and Charge Services
• Oracle Health Millennium certification in Revenue Cycle or Patient Accounting
• Experience with ServiceNow or similar ITSM tools for ticket management
• Experience troubleshooting HL7 ADT/DFT messages impacting billing and charge posting
• Ability to interpret Millennium logs and error messages for revenue cycle issues
• Familiarity with Millennium security models and documentation access control
• Ability to script or automate repetitive tasks using CCL or other tools
• Experience with various documentation requirements for specialties
• Proficiency with MS Excel, Visio, PowerPoint, and SharePoint
• Experience with general Millennium workflows

Key Competencies:

• Solid understanding of revenue cycle processes including registration, scheduling, charge capture, billing, and claims
• Experience supporting Millennium upgrades and domain migrations
• Understanding of Oracle Health reporting tools (DA2, CCL, Discern Analytics)
• Experience with virtualization and Citrix environments used for Millennium access
• Solid time management, organizational, and prioritization skills
• In-depth knowledge of Millennium EMR and support lifecycle
• Consultative and collaborative style
• Ability to build partnerships and influence across teams

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.