Protective Services Operations Manager - Onsite Eden Prairie MN

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

The Protective Services Operations Manager is responsible for managing designated operational functions within the protective services program, including fleet management, personnel scheduling, equipment accountability, and security infrastructure coordination.

This role exercises independent judgment in resource allocation, compliance oversight, personnel deployment, and operational decision-making within assigned areas of responsibility.

Primary Responsibilities:

Fleet Management

• Manage protective services vehicle fleet operations, including maintenance planning, inspections, readiness standards, and lifecycle coordination
• Establish and enforce fleet usage policies and compliance requirements
• Coordinate external service providers and monitor vendor performance
• Maintain operational documentation and regulatory compliance records

Equipment Accountability & Compliance

• Ensure adherence to safety protocols, regulatory requirements, and internal policy related to firearms handling and storage
• Partner with vendors to support maintenance scheduling and equipment lifecycle tracking
• Maintain certification and qualification records to ensure personnel readiness and audit preparedness

Scheduling & Personnel Deployment

• Develop and manage staffing schedules to meet operational coverage requirements
• Allocate personnel based on risk, travel, and mission needs
• Monitor staffing efficiency and make real-time adjustments as required
• Provide recommendations regarding workforce planning and coverage models

Security Coordination

• Oversee coordination of security systems including cameras, alarms, and access control
• Serve as operational liaison for technology and infrastructure vendors
• Monitor system performance and direct corrective actions when necessary
• Establish and maintain standardized procedures governing the intake, review, and distribution of physical materials within the protective services program

Administrative & Vendor Oversight

• Manage contracts and service providers related to assigned operational areas
• Participate in budget planning within scope of responsibility
• Maintain required reporting, compliance records, and operational documentation

Supervisory Authority

• Provide direct oversight of assigned personnel and contractors
• Direct day-to-day tasking and deployment decisions
• Make recommendations regarding hiring, discipline, and performance management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 8+ years of experience in protective services, executive protection, military, law enforcement, or related field
• Demonstrated experience managing logistics, equipment accountability, fleet operations, or operational scheduling
• Knowledge of regulatory compliance related to controlled equipment and security operations
• Proven ability to provide sound decision-making ability and sound judgment in dynamic environments

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.