Senior AI Change Enablement Lead

Our Company

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position Summary

This role is responsible for executing and scaling enterprise AI change strategies in partnership with a senior AI Director (SG30). The AI Change Enablement Lead translates AI vision and strategy into measurable adoption outcomes, ensuring enterprise AI tools and solutions on the horizon are successfully designed, deployed, and embedded into everyday work.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Partner closely with the AI Enablement Director to execute enterprise AI adoption strategy and priorities
• Design, develop, and deploy AI-powered solutions to address complex business challenges with an emphasis on responsible use of AI
• Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement across business functions
• Scope and evaluate emerging tools and trends across Anthropic, OpenAI, Microsoft, Eva, and leading technologies to inform solution design and strategic innovation
• Support learning and skill-building initiatives to drive adoption strategy implementation for AI tools
• Contribute to and maintain prompt libraries, toolkits, guidance, and best practices across the organization
• Conduct audience analysis, develop persona change tactics, and perform adoption consultations and readiness assessments
• Establish methods and metrics for tracking usage, behavior, and value realization indicators to drive continuous improvement
• Program manage AI learning pilots including intake, prioritization, success criteria, metrics, and scale/stop recommendation
• Embed AI behaviors into operating rhythms such as MBRs, planning cycles, and leader expectations
• Work directly with AI tool vendors to coordinate learning opportunities and advise on instructional design for learning delivery
• Collaborate with organizational communications to ensure AI productivity tool learning opportunities are socialized effectively
• Create executive-ready materials and updates to support CIO and AI leadership decision-making

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 8+ years of experience in enterprise change enablement or transformation roles, including training delivery, management, and instructional design
• 5+ years supporting large-scale technology or digital adoption efforts
• 3+ years of experience developing metrics and consumable result communications for learning and adoption support
• 2+ years of fluent experience using Microsoft M365 Copilot, ChatGPT, and Claude Chat

Preferred Qualifications:

• Experience supporting AI, analytics, or automation initiatives
• Prior partnership experience with Director-level technology leaders
• Experience delivering workforce capability or enablement programs
• Experience with effective use of communication platforms like Viva Engage
• Bachelor's degree in Technology, Business, Communications, or a related field (or equivalent experience)
• Experience managing implementation pilots or initiatives through execution and enterprise scale
• Knowledgeable about AI models, agents, connectors, data ingestion for AI solutions, and emerging technologies
• Demonstrated ability to influence senior stakeholders without direct authority in a complex, matrixed enterprise environment
• Highly skilled communicator with strong oral and written communication capabilities

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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