Senior Business Analyst - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Rx, a UnitedHealth Group company, with over 24,000 employees globally, specializes in the delivery, clinical management, and affordability of prescription medications and consumer health products. Our goal is to deliver high-quality, integrated services to promote optimal outcomes, superior savings, and outstanding client and consumer experiences. We make healthier happen by creating smarter health care connections to help more than 65 million consumers nationwide realize improved care, lower costs, and a better overall experience. This is a place like no other where you'll do your life's best work.

OptumRx is seeking a highly driven and strategic Business Analyst who is curious, adaptable, and self-motivated to support operational excellence and project management initiatives. In this role, you will serve as a key contributor across multiple complex workstreams, partnering closely with leadership, subject matter experts, and cross-functional teams within Network Pricing to drive process improvements, standardization, and scalable solutions.

This role operates with a high degree of independence, owning end-to-end deliverables and playing a critical role in translating business needs into actionable insights and solutions. The Business Analyst will support leadership by reviewing work products, documenting processes, identifying gaps and opportunities, and driving consistency across deliverables.

The ideal candidate brings a strong understanding of business operations and demonstrates the ability to synthesize information into data-driven insights, reporting, and recommendations. Success in this role requires initiative, adaptability, and a commitment to continuous improvement and knowledge sharing.

Position Description:

Serves as a key liaison between business stakeholders, leadership, and data/technical teams, driving alignment and enabling effective execution of operational and financial initiatives. Supports Provider Network contracting and unit cost management efforts by partnering with financial and network pricing teams, as well as subject matter experts responsible for financial modeling and contract valuation.

Collaborates closely with cross-functional partners to translate business needs into actionable insights and solutions, supporting documentation, validation of business requirements and obligations, and alignment with enterprise processes. Provides analytical support for performance reporting and financial initiatives, ensuring data accuracy, consistency, and actionable outcomes.

Applies a solid understanding of financial concepts to effectively communicate with pricing and contracting teams, while supporting - not owning - unit cost modeling or budget management responsibilities. Focuses on enabling informed decision-making, improving transparency, and driving operational efficiency across initiatives.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Operational Excellence & Project Management Responsibilities:

• Lead end-to-end operational excellence strategy, including documentation governance, process standardization, and continuous improvement initiatives
• Own and manage complex initiatives from intake through execution, balancing competing priorities and aligning with leadership objectives
• Drive process analysis, design, and optimization, supporting enterprise documentation, audit readiness, and governance requirements
• Design and enhance SharePoint-based solutions (pages, forms, trackers, dashboards) to enable scalable tracking, reporting, and knowledge management
• Lead operational readiness planning and coordination, including annual/quarterly planning, issue tracking, and performance reporting
• Support audit, risk, and compliance activities, including control testing, gap identification, and remediation tracking
• Develop and enhance training, knowledge-sharing resources, and internal hubs to improve team effectiveness and consistency
• Drive stakeholder engagement and executive-level communications, including status reporting, presentations, and cross-functional updates
• Manage intake channels and request workflows (e.g., team mailbox), ensuring timely triage, tracking, and resolution

Primary Responsibilities:

• Independently lead moderately complex initiatives, serving as a key resource for problem-solving, issue resolution, and decision support
• Manage multiple concurrent projects and priorities, ensuring timely execution and alignment with strategic objectives
• Facilitate cross-functional collaboration and lead discussions to understand business needs, identify challenges, and drive improvement opportunities
• Translate business needs into actionable insights, supporting analysis, reporting, and solution development in partnership with Network Pricing teams
• Develop and manage project tracking tools and reporting, including dashboards, status updates, and executive-level summaries
• Support operational and strategic initiatives through business and data analysis, synthesizing information to inform decisions and track performance
• Lead documentation research, development, and repository management, ensuring structured, accurate, and accessible process libraries
• Manage intake and task assignment processes, including triaging requests, assigning work, and tracking progress through completion
• Drive stakeholder communication and transparency, providing clear and timely updates on project status, risks, and outcomes
• Contribute to innovation and continuous improvement by identifying opportunities to enhance processes, tools, and team effectiveness
• Track project progress by defining goals, establishing success metrics, and monitoring performance against key milestones
• Excellent/demonstrated verbal and written communication skills are an absolute requirement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 3+ years of experience in business, finance, or operations, with demonstrated strength in analysis, data interpretation, and systems understanding
• Experience with Pharmacy Benefits Management (PBM) Operations
• Experience leading moderately complex initiatives independently, with the ability to manage multiple priorities and drive work through completion
• Experience supporting operational excellence initiatives, including process improvement, documentation governance, and change management
• Working knowledge of project delivery methodologies, with experience supporting planning, execution, and implementation across project lifecycles
• Demonstrated expertise in SharePoint management, including site/page creation, forms, document libraries, access management, and content organization
• Solid proficiency in Microsoft tools and data platforms, including Excel, PowerPoint, Word, and SharePoint
• Proven solid analytical and problem-solving skills, with the ability to translate business needs into actionable insights and reporting solutions
• Proven excellent communication and stakeholder management skills, with the ability to clearly convey information to both technical and non-technical audiences

Preferred Qualifications:

• Professional certifications such as PMP, Lean, or Six Sigma
• Experience leading or supporting process standardization and transformation initiatives across cross-functional teams
• Solid experience in business process analysis and workflow optimization, including evaluating current-state processes and recommending improvements
• Experience supporting audit, risk, and compliance activities, including control testing and process gap identification
• Experience developing training materials and managing knowledge repositories to support organizational learning and consistency
• Experience with data and reporting tools, such as Tableau, SQL, or similar platforms
• Proficiency with process mapping and visualization tools (e.g., Visio)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.