Senior Technical Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Product Strategy, Vision and Delivery: Define and communicate a unified product vision and multi-year roadmap for claim platforms, aligned with organizational goals and market trends. Maintain product features and user stories, participate in product development ceremonies and testing. Monitor and report product development progress. Drive portfolio-level prioritization balancing innovation, scalability, and operational excellence. Integrate cutting-edge AI technologies (LLMs, orchestration, context engineering) to accelerate delivery and adoption
• End-to-End Product Lifecycle: Manage the entire lifecycle of platform products-from concept and MVP through iterative enhancements-using agile methodologies. Partner with business leaders, architects and engineering teams to assess capabilities, evaluate alternatives, and prioritize releases. Collaborate extensively with stakeholders to gather, analyze, and translate business requirements into detailed features and user stories. Lead backlog refinement, grooming, and prioritization activities to ensure timely, high-quality delivery. Partner with internal and external stakeholders to identify user needs and translate complex AI concepts into practical, user-centric solutions. Help fit the AI products for business use-case and implement to deliver value to the business. Ensure measurable business outcomes through value-driven product delivery
• Cross-Functional Leadership: Lead and influence cross-functional teams (engineering, data science, UX, business) to deliver integrated, high-impact AI solutions. Partners with architects, engineers, quality, IT support, and business teams to design and implement platform capabilities that meet acceptance criteria. Drive alignment across teams, resolve blockers, and foster a culture of ownership, collaboration, and continuous improvement. Mentor product teams to build AI/ML expertise and leadership capabilities. Represent the product in executive forums and industry thought leadership initiative
• Performance Measurement & Reporting: Define and monitor KPIs tied to success criteria (e.g., platform uptime, scalability metrics, modernization adoption, business impact). Monitor product performance using analytics and communicate progress to stakeholders
• AI Tool Utilization - AI User Role: Use Microsoft M365 Copilot for backlog refinement, feature and user story definition, acceptance criteria, and outcome-based functional test cases. Leverage MS Teams Copilot for meeting notes, stakeholder communication, and dependency tracking. Utilize AI Assistants in Aha and Rally to facilitate requirements/design sessions and accelerate feature and user story creation. Apply AI-driven insights to improve collaboration and speed-to-market
• Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI 

Program Strategy, Planning & Delivery

• Define and maintain integrated program plans, milestones, and dependency maps across Claims, Eligibility, and platform modernization initiatives
• Drive execution across multiple workstreams using agile and hybrid delivery model
• Track and report program health, risks, issues, and dependencies to executive stakeholders

Cross-Functional Leadership

• Lead and influence cross-functional teams spanning engineering, product, architecture, operations, data, and compliance
• Drive alignment, resolve blockers, and manage inter-program dependencies

Financial, Risk & Dependency Management

• Manage program financials, forecasts, and benefits realization
• Identify and mitigate delivery, operational, and technology risks

Modernization Enablement

• Accelerate initiatives such as F6, cloud migrations, and SOT adoption
• Support reduction of legacy footprint and measurable cost savings

Performance Measurement & Reporting

• Define and track KPIs tied to schedule predictability, quality, resiliency, and business impact

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in CS or IT related field
• 7+ years of experience in IT software engineering with experience either in development (any one object-oriented programming language) or in Quality Assurance
• 5+ years of experience in Agile methodologies, backlog management, and iterative product development as role is responsible for user experience, non-user function, and functional specifications for the product
• 2+ years of experience with foundational platform components, integration frameworks, and cloud adoption strategies

Preferred Qualifications:

• Experience and skills in relationship management and active listening as candidate will be responsible for developing relationships with business and technology partners
• Strong written and verbal communication skills for articulating product vision and outcome-based roadmap aligned with business objectives and modernization goals
• Ability to translate complex business requirements into actionable technical features and user stories
• Strong prioritization and dependency management skills
• Strong understanding of value creation through reuse, cost optimization, and efficiency improvements
• Ability to act as a liaison between engineering, architecture, and business leaders
• Experience with application modernization, microservices, and orchestration of business processes
• Candidate should have extensive knowledge of the healthcare industry, including pharmacy operations and business practices
• Proficiency in Microsoft M365 Copilot for backlog refinement, user story creation, acceptance criteria, and test case development
• Ability to use MS Teams Copilot for meeting notes, stakeholder communication, and dependency tracking

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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