Senior Technical Program Manager - Client Billing & Pharmacy Payments

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

We are seeking a seasoned Senior Technical Program Manager to lead large, complex initiatives across the Client Billing and Pharmacy Payments domain within the PBM. This role is responsible for driving enterprise programs that span business, operations, architecture, engineering, and external partners.

The ideal candidate is a solid delivery leader who can create structure in ambiguous environments, manage interdependencies across multiple teams, and drive programs from concept through launch and stabilization. This is not a team-level Scrum Master role. It is an end-to-end program leadership role focused on execution, alignment, and measurable business outcomes.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Lead end-to-end delivery of large, cross-functional technical programs across the Client Billing and Pharmacy Payments ecosystem 
• Build program structure in ambiguous or evolving environments by defining scope, milestones, governance, success metrics, and decision-making cadence
• Develop and manage integrated program plans across business, operations, architecture, engineering, and vendor teams
• Identify and actively manage cross-team dependencies, risks, assumptions, issues, and critical path items
• Partner closely with business leaders, product partners, architects, and engineering teams to translate priorities into executable roadmaps, delivery plans, and release sequencing
• Drive alignment across stakeholders with differing priorities, ensuring decisions are made quickly and tradeoffs are visible
• Facilitate working sessions, planning forums, and executive reviews to maintain momentum, remove blockers, and resolve escalations
• Provide clear program health reporting, including status, milestones, risks, dependencies, decisions needed, and mitigation plans
• Oversee release planning, launch readiness, operational readiness, and post-launch stabilization activities
• Manage program financials, resource planning, and vendor coordination as needed
• Continuously improve delivery practices, program governance, and execution rigor across teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree or equivalent practical experience
• 7+ years of progressive experience leading large, complex technical programs in enterprise environments
• Proven track record delivering multi-team initiatives that span business, operations, and technology
• Demonstrated ability to lead successfully in ambiguous, fast-changing, or not-well-defined environments
• Solid experience managing cross-functional dependencies, risks, timelines, budgets, resources, and executive communications
• Proven technical fluency across software delivery, integrations, data flows, release planning, and architecture tradeoffs; able to partner credibly with engineering and architecture teams without being the primary solution designer
• Proven solid stakeholder management and influence skills, with the ability to drive alignment across highly matrixed teams without direct authority
• Proven excellent written and verbal communication skills, including experience presenting to senior leaders and steering complex decisions to closure
• Experience working in Agile and traditional delivery environments with a pragmatic, outcome-focused approach

Preferred Qualifications:

• Experience in PBM, healthcare, billing, payments, finance operations, or other regulated, transaction-heavy environments
• Experience leading complex software implementations, modernization efforts, or greenfield initiatives
• Experience working across internal and external/vendor teams in large matrixed organizations
• Demonstrated familiarity with tools such as Rally, Jira, MS Project, or similar program delivery platforms 
• Experience leading enterprise programs involving multiple teams, workstreams, and senior stakeholders
• Ability to bring order to complexity and creates clarity where ownership, scope, or requirements are still evolving
• Ability to operate comfortably at both the strategic and execution levels. 
• Proven knowledge on how to challenge assumptions, surface risks early, and keep teams aligned on outcomes
• Ability to be equally credible with business leaders, operations partners, architects, and engineers

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.