Senior Technology Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Remote: You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

The Senior Technology Product Manager for UnitedHealthcare AI Transformation and Enablement will lead the planning, coordination, execution, and measurement of high-impact AI adoption initiatives across UHC. This role will operate at the intersection of technology product management, enterprise enablement, change management, executive communications, training delivery, and adoption analytics to help business and technology teams use approved AI capabilities responsibly and effectively. 

Success in this role means improving enterprise AI readiness, increasing adoption of approved AI tools and practices, reducing friction for leaders and teams, and translating AI investments into measurable productivity, efficiency, and quality improvements. The role will partner with technology, operations, business, communications, responsible AI, learning, reporting, and executive stakeholders to turn strategy into scalable execution. 

Primary Responsibilities

• Scale UHC AI enablement initiatives, including AI Champions, AI Starter Kits by role, AI office hours, training sessions, demos, use case intake, and rollout support for new AI capabilities

• Drive product-style planning for AI enablement offerings, including roadmap development, prioritization, stakeholder alignment, requirements definition, launch readiness, feedback loops, and adoption measurement

• Partner with Responsible AI, technology, business, compliance, and enablement stakeholders to support Responsible AI Ambassador coordination, readiness, communications, and appropriate use guidance for enterprise AI tools

• Develop and maintain AI adoption reporting, dashboards, executive summaries, leadership updates, program scorecards, and insights that show progress against UHC 2026 AI adoption goals

• Translate complex AI capabilities, policies, risks, and adoption data into clear executive communications, leader talking points, field-ready messaging, FAQs, and change management materials

• Plan and facilitate AI training, demos, office hours, and enablement forums for technical and non-technical audiences, with a focus on practical use cases, real work integration, and responsible adoption

• Coordinate cross-functional launch activities for new AI capabilities, including readiness plans, communications sequencing, stakeholder briefings, knowledge assets, feedback capture, and post-launch improvement actions

• Manage program operations for AI enablement workstreams, including intake, prioritization, dependency tracking, risk and issue management, meeting cadences, action item follow-up, and stakeholder engagement

• Identify adoption barriers, readiness gaps, and opportunities for process simplification, then recommend scalable solutions that improve employee experience and business outcomes

• Serve as a trusted advisor and connecting point for leaders, teams, AI Champions, Responsible AI Ambassadors, and other stakeholders seeking to apply AI tools to approved productivity and workflow improvement opportunities 

• Ensure enablement assets and communications are organized, current, accessible, aligned to enterprise guidance, and appropriate for broad UHC audiences

• Support executive commitments by preparing data-backed updates, decision materials, rollout plans, and escalation summaries that clearly communicate progress, risks, impact, and next actions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in technology product management, program management, digital transformation, enterprise enablement, change management, or related technology delivery roles

• 5+ years of experience leading cross-functional initiatives across technology and business stakeholders, including translating strategy into execution plans, roadmaps, requirements, success measures, and communications

• 5+ years of experience supporting enterprise technology adoption, AI enablement, digital product rollout, learning programs, or large-scale organizational change initiatives

• 5+ years of experience creating executive-ready communications, leadership updates, dashboards, FAQs, training materials, and stakeholder-facing narratives

• 5+ years of experience using data and feedback to measure adoption, identify trends, assess readiness, and recommend improvements

• 5+ years of experience using SharePoint 
• 2+ years of experience with the responsible use of enterprise AI tools, such as Microsoft 365 Copilot 

• Advanced proficiency in Microsoft Tool Suite (Forms, Excel, Powerpoint, etc.) 

Preferred Competencies

• Strong analytical orientation with the ability to turn metrics, feedback, and qualitative signals into clear recommendations

• Bachelor's degree in technology, business, product management, communications, organizational change, or related discipline, or equivalent work experience
• Product management, Agile, change management, project management, AI, or Responsible AI certifications

Soft Skills:

•  Strong facilitation skills, including the ability to lead working sessions, office hours, demos, stakeholder reviews, and executive briefings
• Ability to manage multiple priorities simultaneously, operate in ambiguity, anticipate stakeholder needs, and drive alignment across distributed teams

• Strategic product mindset with the ability to connect enterprise goals to pragmatic delivery plans

• Excellent written and verbal communication skills with the ability to tailor messaging for executives, leaders, practitioners, and broad employee audiences

• Strong stakeholder management, influence, and relationship-building skills across business, technology, learning, compliance, and operations groups

• Comfortable balancing speed, quality, governance, and responsible use considerations when scaling emerging technology capabilities
• Proactive, organized, resilient, and comfortable operating in a fast-moving AI transformation environment

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.  

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #GREEN