Senior Workforce Planning Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Build and maintain short and long-range demand forecasts and capacity plans to drive conversations related to business level performance vs. forecasted performance, future planning assumptions, and potential service risks
• Be a Trusted Advisor to Operations, team members and management as needed, as well as being a resource to all Business Partners - A trusted advisor is someone who has exceptional, targeted knowledge in a particular industry; one you can expect to provide unbiased advice
• Drive collaboration and alignment between Workforce Analysts (WFA), Short Range Planning (SRP), Long Range Planning (LRP), Scheduling & Configuration, and Workforce Transformation teams
• Facilitate data-driven, fact-based discussions and decisions about future performance
• Present and explain complex staffing requirements in common language for all aligned LOBs to operational partners, including appropriate follow-up across all stakeholders
• Analyze performance/time metrics (e.g. availability, utilization, efficiency, VPH, OT, PTO) to find areas of opportunity that increase Operation's ability to deliver effective, timely service
• Proactively plan according to current trends; strategize based on anticipated trends and projections
• Work with business partners to understand their processes and workflow
• Ensure completeness and accuracy of plan setup by understanding and validating the correct mapping of all required components
• Ensure accuracy in forecasting, maintaining a variance in line with MBO goals for each business
• Actively participate in planning enhancement initiatives by attending all meetings related to training, development, and deployment
• Lead by example while providing mentorship to peers and business partners, fostering skill development and promoting collaboration across teams
• Lead innovation and process improvement efforts within Short-Range planning, including overseeing projects and training objectives
• Leverage expert knowledge to champion workforce tools, foster engagement and understanding among operational and internal partners by serving as a trusted resource

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of workforce planning and/or forecasting experience
• 3+ years of experience analyzing multi-source data to detect trends, outliers, and resolve issues
• 2+ years of experience with either back-office or call center transactions and production tracking applications
• Advanced level of proficiency with MS Excel & PPT (e.g. pivot tables, complex advanced formulas, macros, automation, and data integration)

Preferred Qualifications:

• Previous experience in capacity modeling, six sigma/process improvement, or project management 
• Previous experience working with large datasets, understanding data relationships, and writing effective queries
• Previous experience with scheduling applications (IEX) and automated work routing applications (EWD) in a back-office environment 
• Healthcare industry experience
• Demonstrated excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions, and opportunities and work with all levels of leadership

Soft Skills:

• Advanced analytical skills, ability to understand seemingly unrelated data points
• Advanced statistical analysis and modeling skills 
• Proven skill in process improvement, including identifying inefficiencies and proposing effective solutions
• Solid focus on quality, with attention to detail, accountability, and discipline to deliver accurate, credible work on time
• Superior planning and organizational skills that effectively allocate and manage resources across multiple geographies
• Excellent presentation skills with the ability to communicate plans clearly, engage stakeholders, and drive understanding
• Solid problem-solving skills that enable quick identification and efficient resolution of issues

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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