Sr. Communication Delivery Specialist (Outbound Communications)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

The Sr. Communication Delivery Specialist is responsible for assisting with the implementation and oversight of complex communication programs and workflows assigned to them.  They act as subject-matter experts within their group and will take a lead role in executing all procedures necessary to support our business partners.  The Specialist will have a full understanding of the service level agreements, performance guarantees and client expectations for the products they support and will provide steady state workflow management and contribute to issue resolution requests and process improvement activities. The ability to exercise good judgement, leverage available resources and show initiative are all key qualities of a successful Specialist.  Teamwork, communication, engagement, and creative problem-solving skills are all required when dealing with the complex workflows and products our team supports.  This role requires the ability to multi-task, think outside-the-box and a willingness to offer a helping hand whenever and wherever necessary.  

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Responsible for meeting workflow deadlines, compliance requirements, client expectations, SLA's and overall program goals for assigned communication product(s)
• Maintain effective communication with business partners, vendors and support team members to manage workflow expectations and meet deadlines
• Identify risks and implement solutions to avoid or minimize negative impact
• Develops and maintains workflow documentation and reporting
• Assists with resource planning for assigned program and/or products and will monitor daily activities
• Assist with developing a clear and concise plan to both execute the program and monitor its progress. This includes adjusting along the way as needed to ensure success and minimize risk
• Works with other team members and analysts to maintain accurate metrics and reporting for assigned program and products.  This includes the distribution and reporting of program details as needed
• Assists team with training and related documentation as needed
• Other duties and responsibilities as required
• Occasional non-traditional work schedule due to deadlines
  

Senior Specialist Specific Responsibilities: 

• Assigned to support multiple work streams and complex workflow requirements
• Responsible for assisting with vendor migration efforts and new product implementations
• Develop and implement new procedures to support assigned workflows and create and maintain supporting documentation in alignment with ISO standards

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 6+ years of project management 
• 6+ years of print and/or digital campaign execution with inbound or outbound communications 
• 6+ years of experience coordinating or managing deliverables of third-party vendors   
• Proficient with MS Excel, PowerPoint, Word, Outlook  
• Ability to travel occasionally if needed

Preferred Qualifications:

• Project Management Professional (PMP) certification   
• Healthcare industry and/or UnitedHealth Group experience   
• Experience managing financial requests and associated inputs (cost-benefits analysis, business case, etc.)   
• Ability to solve complex problems and lead/facilitate meetings to achieve desired outcomes   
• Proven excellent presentation, time management, organizational, prioritization, and communication skills  

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.