Sr. Director, Relationship Management - Optum Financial - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Financial is seeking a Sr. Director, Relationship Management - Employer, who will report to the Employer COO, SVP of Strategy, Performance, and Customer Success within the Optum Financial Employer business.

Optum Financial is a health FinTech company delivering end-to-end integrated payments and banking experiences for consumers, providers, and payers, embedded within the health care ecosystem. Optum Financial is part of UnitedHealth Group, a Fortune 5 company serving 145 million individuals globally.

The Sr. Director, Relationship Management is responsible for owning a portfolio of strategically employed client relationships to drive retention, growth of existing business, and overall client satisfaction. This leader serves as the primary executive relationship owner for assigned clients, building trusted partnerships, aligning client needs to Optum Financial capabilities, and coordinating across a matrixed organization to deliver results. The successful candidate will bring solid executive presence, a growth mindset, and deep relationship management expertise to strengthen long-term partnerships, proactively address risks, and identify opportunities to expand value within existing accounts. This role partners closely with Growth, Product, Operations, Technology, and Marketing, but is specifically accountable for relationship management outcomes rather than overall organizational performance.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Own a portfolio of strategic employer client relationships with accountability for retention, growth within existing business, and overall client satisfaction
• Serve as the senior relationship leader for assigned clients, developing executive-level partnerships and acting as a trusted advisor
• Lead account strategy for existing clients, including renewal support, expansion opportunities, and proactive client planning in partnership with Growth and internal stakeholders
• Monitor client health, satisfaction, and risk indicators, and coordinate cross-functional action plans to address issues and improve outcomes
• Partner with Product, Operations, Technology, Marketing, and other internal teams to align priorities and ensure delivery against client commitments
• Act as an escalation point for complex or high-impact client issues, ensuring timely resolution and clear executive communication
• Support business reviews, client planning, and executive presentations that reinforce value realization and strengthen long-term partnerships
• Lead and develop relationship management talent, establishing best practices for account planning, client engagement, and retention strategies

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in relationship management, account management, client success, or a related client-facing leadership role
• 5+years of experience with the CDH and/or HBA Business
• 5+ years of experience managing strategic relationships with large or complex clients with accountability for retention, satisfaction and growth within an existing business
• Ability to travel to Eden Prairie, MN or to client sites 25% of the time

Preferred Qualifications:

• Experience in Financial Services, FinTech, health care, or benefits administration experience
• Experience leading and developing account or relationship management talent
• Experience with understanding of policy, regulatory, and market considerations relevant to employer or benefits-related client relationships

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 - $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.