Mammography Tracking Specialist

Optum WA, (formerly The Everett Clinic) is seeking a Mammography Tracking Specialist to join our team in Everett, WA. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.  

Under general supervision, the Mammography Tracking Specialist will be responsible for managing and expediting the recommended follow up imaging of patients with abnormal results for the Mammography department.  The Specialist will perform all mammography tracking functions.  

Position Highlights & Primary Responsibilities: 
The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.

Mammography Tracking:

• Generates, mails, and tracks mammography letters, including undeliverable mail
• Answers inbound and makes outbound patient phone calls
• Enters data into the Epic patient chart, enters and maintains information and generates reports
• Retrieves pathology reports, tracks abnormal mammograms
• Enters orders and does some scheduling and rescheduling of exams
• Copies patient records onto discs or faxes paperwork 
• Communicates with technologists, physicians, and clinical staff
• Contacts outside facilities to retrieve patient records
• Maintains all necessary records and data entry into the Mammography Tracking System. 
• Tracks all abnormal mammograms into the Epic system per MQSA regulations
• Maintains organized detailed records for inspection.

Customer Service and Patient Care:

• Obtains and enters accurate health history from the patient
• Fosters excellent working relationships with patients, coworkers, radiologists, physicians, and other departments
• Reports all patient feedback to Mammography Supervisor
• Works with the technologist staff on projects as needed

Department Maintenance:

• Maintains a neat, clean, and organized work area
• Assists with daily operations of the mammography department as needed
• Maintains supply inventories in work area
• Reports software failures to IT, communicates information to coworkers using heat ticket log and email
• Promote a positive and productive work environment by acting in a courteous and respectful manner toward fellow employees, physicians, and patients

Duties listed below are integrated into all job functions:

• All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous and respectful manner toward fellow employees, physicians and patients
• Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
• Performs all duties in a manner which promotes and supports the Core Values and Compact of The Everett Clinic
• Integrates Lean principles, practices and tools to improve operational efficiency, reduce costs and increase customer satisfaction
• Frequently must follow written and oral instructions as well as complete routine tasks independently
• Completes annual compliance training on HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signs Agreements
• Ensures confidentiality of patient information following HIPAA guidelines and TEC policies
• Attends training to meet requirements of the job position and as needed or mandated by TEC policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I and other state/federal regulations
• Has regular and predictable attendance

Non-Essential Duties And Responsibilities: 

• Performs other duties as assigned

The Everett Clinic joined Optum in 2019, working together across the Puget Sound, the partnership means we're able to expand our services and locations to offer even more services. As we grow, we'll keep on giving you top-quality care, just as we always have. Together, we're making health care work better for everyone.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma, or GED

Preferred Qualifications: 

• 2+ years of experience in Radiology or a Women's Imaging Practice
• Prior mammography tracking experience
• Working knowledge of computer skills to include Microsoft Office Word, Excel, and Power point
• Working knowledge of MQSA and Women's Imaging exams
• Working knowledge of medical terminology
• Knowledge of Radiology procedures
• Familiarity with pathology reports and Imaging reports
• Excellent verbal communication, organizational, and problem-solving skills
• Attention to detail, and comfortable speaking over the phone with patients under sometimes stressful circumstances in a professional manner
• Skills in establishing and maintaining effective working relationships with patients, medical staff, and the public

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.