Community Health Worker- Housing Liaison

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

As a Community Health Worker- Housing Liaison , you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHW's work in a team-based structure and spend most of their time engaging directly with members telephonically. The Community Health Workeralso addresses social determinants of health such as transportation, housing, and food access.

Working Schedule: Schedule is Monday through Friday 8-5pm EST.  No nights, weekends, or Holidays.

If you reside in the Northern Virginia or Tidewater, VA area, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Local travel up to 25% expected.

Primary Responsibilities:

• Complete New Member process (Welcome Call, Demographic Research, Medical Screenings, and scheduling Health Risk Assessments for members)
• Create a positive experience and relationship with the members
• Keep the members out of the hospital by supporting regular visits to their primary physician
• Keep members actively engaged with their primary physician
• Support the member to access their healthcare benefits
• Provide member education
• Support transitions of care
• Partner with care team when needed (community, providers, internal staff)
• Knowledge and continued learning of community cultures and values
• Will seek out members that have had minimal contact with the organization and try to re-establish relationships

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience/knowledge of the resources available within the community (i.e, food banks, social determinants of health resources)
• 1+ years of experience with federal housing initiatives, permanent supportive housing, and/or housing first principles (i.e. HUD)
• Intermediate level of experience in Microsoft Office applications such as Excel (create, edit, sort), Word (create & edit), and Outlook (calendar management). Candidates must have the ability to create, edit, copy, send and save documents, correspondence and spreadsheets
• Access to high-speed internet from home / Broadband cable or DSL
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Must be willing to work core business hours with overtime as needed
• Reside in the state of Virginia

Preferred Qualifications:

• Certified Nursing Assistant, Home Health Aide or Medical Assistant, or LPN
• Community Health Worker (CHW) accredited
• Experience working in Managed Care
• Experience in productivity-driven positions
• Knowledge of VA Medicaid population
• Bilingual in Spanish and English

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

For more information on our Internal Job Posting Policy,click here.  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 to $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN