Application Trainer

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.  

The Application Trainer delivers training on ProHealth Physicians' Epic applications to all ProHealth staff through classroom, online and one-on-one instruction; provides Epic coaching and support to end users;  conducts workflow analysis, process design and training of staff as related to implementation and use Epic; assists with revising, technical and non-technical, manuals for end users and classroom training material for clinical and non-clinical users of ProHealth information systems.  

Primary Responsibilities:

• Deliver Epic application training through one-on-one sessions, virtual platforms, and classroom-based instruction
• Conduct practice site visits and provide application support for assigned clinical and non-clinical regions
• Assist in the development, enhancement, and maintenance of training materials and educational resources
• Support ProHealth initiatives and programs related to Epic applications and end-user adoption
• Triage Epic Help Desk tickets to assess training-related issues and escalate complex technical concerns to Epic analysts as appropriate

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 2+ years of experience in a healthcare delivery environment, preferably within a primary care setting
• Demonstrated experience developing, presenting, and delivering Electronic Health Record (EHR) training programs for adult learners
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with the ability to create professional training and documentation materials
• Proven excellent written, verbal, and interpersonal communication skills, with the ability to effectively engage diverse audiences
• Driver's License and access to a reliable transportation

Preferred Qualification:

• Epic Cadence, Prelude, MyChart and Ambulatory Care certification and hands-on experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.  

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.