Business Process Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Analyzes and reports on pay-for-performance incentive outcomes, identifies data trends and root causes, and drives process improvements in a high-volume, regulated environment. Partners with stakeholders to deliver accurate insights, ensure data quality, optimize processes, and enhance employee and leader experience through data-driven decision-making. Requires solid analytical, reporting, problem-solving, and stakeholder management skills.

Primary Responsibilities:

• Process Analysis & Improvement
  • Analyze incentive compensation processes to identify inefficiencies, defects, and opportunities for standardization
  • Perform root cause analysis on data issues, payment discrepancies, and recurring errors
  • Recommend and help shape implementation of process improvements to reduce rework and improve quality
  • Monitor process performance and identify patterns or trends requiring escalation or resolution
  • Partner with developers, consultants, and stakeholders to analyze processes, validate solutions, and guide implementation through enablement of scalable improvements Data Validation & Insight Generation
  • Validate monthly and quarterly incentive data to ensure accuracy and completeness
  • Develop and deliver reporting that highlights trends, anomalies, and key performance insights
  • Identify risks and patterns within large data sets and translate findings into actionable recommendations
  • Contribute to the development of tools, controls, and workflows that enable scalable, high-quality process execution
• Stakeholder Partnership & Issue Resolution
• Partner with program consultants and business stakeholders to resolve data and process issues
  • Manage inquiries by identifying underlying issues and driving resolution
  • Communicate findings and recommendations clearly to both technical and non-technical audiences
  • Appropriately escalate system issues with supporting analysis and context Process Execution & Operational Support
  • Execute core incentive processes with a high degree of accuracy, accountability, and timeliness
  • Maintain documentation, templates, and process standards to support consistency and scalability
  • Support onboarding, training, and change-related activities for process updates
  • Contribute to audit, compliance, and remediation efforts as needed
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Graduate
• 1+ years HR or Compensation experience
• 2+ years of customer-facing written communications skills including empathy and clarity
• Experience analyzing data sets to identify trends, anomalies, and root causes
• Experience using Microsoft PowerPoint
• Solid critical thinking and problem-solving skills with the ability to translate data into insights
• Demonstrated ability to manage work independently and track deliverables accurately
• Advanced Microsoft Excel skills (e.g., data manipulation, pivot tables, analysis)
• Solid organizational, time management, and prioritization skills
• Ability to understand and navigate complex processes and systems

Preferred Qualification:

• Experience with incentive compensation processes or Incentive Compensation Management (ICM) tools (e.g., Varicent)
• Experience with reporting, dashboards, or data visualization tools
• Experience with process mapping, workflow documentation, or continuous improvement concepts (e.g., Lean)
• Experience working in a high-volume, data-driven, or highly regulated environment
• Ability to independently learn and navigate complex systems, validate outputs, and self-audit work for accuracy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.