Director Training

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Director-level training leadership role for Core US Healthcare Operations supporting Payer accounts. The role requires 15+ years of experience leading training delivery, governance, and transformation across clinical operations, multiple countries, and large-scale business environments. Preferred background includes medical allied qualification with coding certification.

The Director - Training will lead enterprise training strategy, delivery, governance, and innovation for Core US Healthcare Operations supporting Payer accounts. This role is accountable for building scalable, digital, and outcome-driven learning models that improve speed-to-proficiency, quality, compliance, productivity, and workforce readiness across global clinical and non-clinical operations.

Primary Responsibilities:

Training Transformation & Innovation

• Lead enterprise training transformation for Core US Healthcare Operations supporting Payer accounts, with focus on clinical capability building, global delivery consistency, and faster speed-to-proficiency
• Design scalable learning models using shared clinical foundations, role-based specialization, simulations, digital learning, AI-enabled tools, microlearning, and performance support solutions
• Drive innovation in curriculum design, training digitization, assessment strategy, trainer enablement, and learner readiness to improve quality, productivity, compliance, and operational scalability
• Own training governance, prioritization, capacity planning, risk mitigation, and executive reporting across multiple clinical accounts, countries, functions, and business stakeholders

• Partner with Operations, Quality, Talent Acquisition, Business Excellence, and senior leaders to align training strategy with business growth, automation adoption, talent mobility, and future-ready workforce needs

  Measure business impact through reduced training time, improved readiness, stronger quality outcomes, optimized trainer capacity, lower rework, and accelerated production ramp

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree required; medical allied qualification such as BPT, BHMS, BAMS, BDS, or MBBS is preferred
• 15+ years of experience in healthcare training, learning strategy, operations training, capability development, or enterprise learning leadership
• Proven experience leading domestic, global, or multi-site training teams across clinical and non-clinical portfolios
• Experience managing large-scale new hire training, upskilling, cross-skilling, certification readiness, quality remediation, and transformation enablement programs
• Solid exposure to healthcare payer operations, claims, coding, clinical review, compliance, quality, and operational performance expectations
• Solid data-driven decision-making skills with the ability to connect learning metrics to operational outcomes
• Executive presence, stakeholder management, cross-functional collaboration, curriculum simplification, and training digitization experience
• Flexibility to support multiple shifts and comply with return-to-office requirements

Preferred Qualification:

• CPC, CIC, COC, or equivalent coding certification

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.