Lead Digital Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role is responsible for the strategy, roadmap, and performance of enterprise digital product capabilities and platforms supporting rewards member experiences across multiple lines of business. Enterprise Digital Product is a team that sits within the Consumer Operations organization. This individual will partner across cross-channel and cross-functional teams to ensure alignment to business objectives, enterprise priorities, digital delivery, and measurable outcomes, including self-service viability, SLA's, stability, and rapid issue management. Operating within a highly matrixed organization, this role serves as a product strategist, product manager, and thought partner, influencing prioritization, delivery, and longer-term product strategy across business, technology, and partner ecosystems. 

Primary Responsibilities:

• Build relationships, understand and articulate stakeholder needs, and define the product roadmap and capability priorities in order to plan for efficient integration of scalable, rewards capabilities into digital the experience
• Maintain a holistic understanding of the digital experience and ensure alignment to business priorities, product strategy, and measurable outcomes to drive efforts forward
• Represent stakeholder and enterprise needs into the digital product teams, annual and multi-quarter planning, supporting the strategic direction and prioritization of enterprise rewards capabilities
• Keep stakeholders informed of digital capabilities and drive alignment on prioritization, tradeoffs, and delivery timelines across lines of business and enterprise teams, working with product teams to build delivery plans
• Provide product leadership and support of the member experience, ensuring alignment to performance expectations, KPIs, and continuous improvement opportunities
• Work with stakeholders to identify, evaluate, and prioritize new digital rewards product capabilities and features aligned to digital product strategy and member engagement outcomes
• Work with stakeholders, digital product teams, and business partners on release planning, communications, and delivery strategy, ensuring alignment to enterprise priorities and timelines
• Identify and remove hurdles that could negatively impact delivery, timelines, or member experience, while managing cross-team dependencies, risks, and tradeoffs
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• Solid experience managing across a complex-matrix organization
• Experience working with stakeholders, clients, and senior leaders, including influencing prioritization, managing expectations, and driving outcomes
• Experience driving execution and owning product strategy, roadmap, and measurable results (KPIs, engagement, performance)
• Experience working with multi-disciplinary teams comprised of product, technology, marketing, and operations
• Knowledgeable of the member digital experience within authenticated UHC experience
  Demonstrated ability to translate complex business needs into scalable digital product solutions
• Proven track record of driving results-oriented initiatives with measurable business impact 

Preferred Qualifications:

• Experience with rewards, loyalty, or engagement platforms
• Experience supporting marketplace / redemption / digital card capabilities or financial-like experiences
• Experience working with partner ecosystems and external integrations
• Experience in healthcare or other regulated environments

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.