Lead Digital Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Enterprise Digital Product (EDP) is seeking a Mobile App Product Manager to join the Mobile Center of Excellence (MCoE), with additional support responsibilities across Optum app teams as needed.

The MCoE team owns the platforms, tooling, and release infrastructure that power consumer-facing mobile experiences at UnitedHealth Group. This role operates at the intersection of platform product management, mobile engineering, and release operations, driving improvements that enable speed, reliability, and scale across mobile apps.

You will contribute to business-critical systems and release pipelines while helping evolve how teams work through automation, AI, enhancing user journeys, and modern DevOps practices.

Role Overview:

This role is suited for a highly adaptable product manager who can operate across teams and levels of abstraction-from platform strategy to feature delivery.

Primary Responsibilities:

• Drive and influence platform and product capabilities across mobile and enterprise systems
• Drive cross-team alignment across product, engineering, security, and operations
• Operate effectively in ambiguous, fast-moving environments
• Take ownership of complex problems and drive them to resolution
• Product Strategy & Planning
  • Define and influence product strategy, roadmap, and capability prioritization across MCoE and mobile app teams
  • Translate business and stakeholder needs into clear, actionable product capabilities
  • Align priorities to enterprise goals (e.g., cost, reliability, speed to market, compliance, user impact, ROI)
  • Contribute to annual planning and long-term product direction
• Cross-Functional Leadership
  • Partner with LOB teams, design, engineering, architects, release management, security, and operations
  • Act as a connector across stakeholders, ensuring alignment and clear communication
  • Represent stakeholder needs into product teams and drive shared outcomes
  • Lead initiatives with loosely defined or evolving requirements, driving clarity and alignment
• Delivery & Execution
  • Own and manage features and capabilities end-to-end, balancing near-term delivery with long-term platform health
  • Translate technical and operational pain points into high-impact product improvements
  • Support release planning, rollout strategy, and communications
  • Identify and remove blockers to maintain delivery velocity and quality
• Platform & Continuous Improvement
  • Drive improvements in
    • Release pipelines and CI/CD integrations
    • Approval workflows and compliance tooling
    • Operational efficiency and automation
    • Evaluate and introduce new tools, patterns, and ways of working (including AI/automation)
    • Identify opportunities to reuse existing capabilities vs. introduce new solutions, articulating tradeoffs clearly
• Risk Management & Governance
  • Proactively identify and mitigate risks, gaps, and dependencies
  • Ensure solutions meet enterprise standards for security, compliance, and data handling
  • Partner with other Center of Excellence Teams, Legal, Security and Operations to support governance needs (e.g., auditability, access controls)
• Leadership & Culture
  • Act as a product leader within the team and cross-functionally
  • Influence roadmap decisions by balancing technical tradeoffs, delivery risk, and platform sustainability
  • Promote a culture of continuous improvement, accountability, and innovation
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Experience operating in a complex, matrixed enterprise environment 
• Solid experience managing stakeholders and senior leaders, including timelines and expectations 
• Experience delivering digital product initiatives, ideally with a focus on user experience and engagement 
• Proven ability to drive execution across cross-functional teams (product, engineering, operations, business) 
• Solid project management skills, including planning, coordination, dependency management, and driving work to completion across multiple teams
• Solid understanding of mobile app standards and lifecycle management
• Solid problem-solving skills with demonstrated ownership of production issues and root cause analysis
• Ability to operate independently in ambiguous environments, breaking down complex problems and delivering incrementally
• Proven excellent communication skills, with the ability to translate between technical and non-technical audiences
• This role requires solid technical fluency, operational rigor, and leadership presence, with the ability to influence decisions, identify risks early, and continuously improve ways of working

Preferred Qualifications:

• Experience with mobile app product lifecycle and app store releases 
• Experience driving platform, DevOps, or operational product improvements
• Exposure to healthcare or regulated industries
• Demonstrated ability to translate complex inputs into clear product direction and vision 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

#NJP