Manager, Technical Product Management - Product Owner or Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As a Manager of Technical Product Management within our People Analytics team, you will play a critical role in partnering closely with People Business Partners (PBP) and associated human resources functions. You will lead the vision, strategy, and execution of our Core HR Reporting Product Roadmap, ensuring our products align with stakeholder goals and deliver actionable, data-driven insights. In this role, you will collaborate with cross-functional delivery leads, analytics consultants, and data science teams to create innovative and advanced reporting solutions. Using modern Agile methodologies and cutting-edge analytics tools like Power BI, Domo, and Tableau, you will drive transparency, enhance user experience, and establish robust feedback channels to continually evolve our product offerings. This is an exciting opportunity to shape the future of talent decision-making across our global organization.

Primary Responsibilities:

• Work with Delivery Leads, Product Owners, Analytics Consultants, and Work Management Team to ensure Product Roadmap for Core HR Reporting is accurate and customer goals can be met
• Own the backlog prioritization process in partnership with Delivery Leads to represent stakeholder feedback and success
• Lead prioritization calls to ensure priorities are in line with leadership and stakeholder expectations
• Work with Delivery Leads to communicate Product enhancements within and outside the community
• Host Product Review meetings to share the roadmap and showcase the work done each sprint
• Enable and support visibility and transparency in People Team Reporting Priorities within and outside the community
• Own Requirements Gathering and Feature / User Story refinement in Partnership with Delivery Leads
• Work with Work Management Team and Delivery Leads to establish a consistent set of user stories (templates), checklists, and delivery processes to maintain consistency across the community
• Establish UAT process and schedule/host UAT meetings to ensure Products developed meet customer/stakeholder expectations
• Work with Delivery Leads and BI Developers to ensure metrics and data definitions are customer centric
• Initiate and establish feedback channels with customers to ensure needs are being met and customers can successfully use our Products
• Develop a deep understanding of our current and future needs of our stakeholders
• Establish a relationship with Data Science to facilitate innovative and advanced solutions
• Establish a quarterly review process (and run quarterly) to review dashboards to feed the Product Roadmap. Sessions should assess page views, last modified dates, branding standards, etc. to ensure quality is met and solutions are enhanced regularly to meet customer demands. Communicate usage metrics and plans with leadership and the broader Analytics Community
• Work with other Product Owners within the community to develop, maintain, communicate, and audit UIUX standards for community products
• Create and maintain documentation on the personas of our consumer base and ensure our products meet the needs of the various consumers we support
• Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
• Evaluate emerging trends to inform solution design and strategic innovation
• Remain current with industry trends to identify new or advanced solutions in Core HR reporting
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Computer Science or similar field
• 5+ years of progressive experience in a similar role as a Scrum Master, Software Development Project/Program Manager, Project/Program Manager, Data Engineer, Analytics Consultant, Data/Report Analyst, or HR Operations
• 2+ years of experience with Agile tools, such as Swift, Rally, Jira, Nimble, or Aha!
• 2+ years of experience with analytics tools such as Domo, Power BI, and Tableau
• Experience working in a matrixed and geographically distributed organization
• Experience of working with Global teams and handling people management responsibilities
• Experience leading large-scale projects across multiple teams and departments
• Experience communicating technical decisions to audiences of varying size and technical depth
• Technical knowledge in People Analytics
• Current knowledge of industry trends including cloud-based development, Agile development techniques, and project management
• Proven excellent problem solving and analytical abilities, including experience demonstrating data to inform decision making

Preferred Qualifications:

• Scaled Agile certification, LeSS, CSM or PSM, SAFe 6.0 SAFe certification
• PMP certification
• 5+ years of experience with IT or Analytics
• 3+ years of experience developing products from ideation, through scoping and requirements gathering, to development, rollout, and maintenance
• Experience resolving and supervising software/product development initiatives
• Experience facilitating 'user acceptance testing' (UAT) to understand the problems and struggles that impede consumers
• Experience managing people directly or indirectly
• Healthcare industry experience
• Proven ability to translate complex, and opaque, business requirements into actionable work

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.