Quality Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Are you a talented Software Engineer looking for that next big plunge? Do you want to develop software using cutting edge technology in a high-impact environment? Do you want to work alongside a highly talented team of engineers to solve real-world problems? Perfect, you are at the right place!

Apply with us, accelerate your career like never before!

Optum Global Solutions (OGS) is a global health care IT and business process solutions leader.

Established in 2006, OGS is firmly positioned as a leading health care solutions provider with industry-leading growth, a mature services portfolio and the highest number of global resources dedicated to health care (40,000+ employees). We have a strong global footprint and continue to expand our presence in new geographies by expanding capabilities and leveraging talent pools. Through our delivery network, Optum has access to scalable, high quality talent and infrastructure across the globe.

What makes us stand apart

• Impact on millions of people through constant innovation.
• Ability to produce your life's best work through your passion and relentless commitment.
• We are driven-to make the most of our collective resources, and to create better outcomes and healthier lives for those we serve - because we believe there is always:

The roles in the Quality Engineering job function focus on ensuring product and platform quality across applications, products and services through a balanced approach of quality engineering, manual testing and test automation. These roles include, but are not limited to test planning, test design, functional, integration, regression and end-to-end testing, automation framework development, API and UI validation, defect management, test data preparation, quality metrics reporting, collaboration with engineering and business teams, and continuous improvement of testing standards, methods, tools and processes with responsible use of AI.

Our mission depends on hiring the best and the brightest. We need high performers and risk-takers with curious minds who have compassion for the world around them. From the role standpoint, we are looking at candidates passionate about technology and problem solving, foresighted towards future capabilities with the ability to apply cutting edge technology in new and innovative ways.

MA LTSS is part of OSGS (Optum State Government Solution) to support State of Massachusetts' Long Term Support Services (LTSS). We support Providers providing LTSS support with solution to enable them to submit their enrolment/recredentialing applications, Trainings and Prior Authorization. Technology solution is built on Salesforce Service Cloud with external facing portal built on Salesforce Community Cloud.

Apply quality assurance best practices to understand business and technical requirements and translate them into clear, effective test cases.

Primary Responsibilities:

• Leverage AI‑assisted tools (such as GitHub Copilot, Claude and Test.ai) to accelerate test case creation, improve coverage, and reduce manual effort across functional and regression testing
• Build and enhance intelligent, self‑healing automation frameworks to minimize script maintenance and improve stability in dynamic UI and API environments
• Applies prompt engineering to accelerate and optimize daily work items
• Continuously evaluate and adopt emerging AI‑enabled testing capabilities
• Perform hands-on manual testing, including system, integration, and regression testing
• Design, develop, and maintain automation test scripts using Selenium / Playwright with Java and Cucumber (BDD)
• Execute automated test suites and integrate them into CI/CD pipelines using GitHub Actions and/or Jenkins
• Work in an Agile environment with tools such as Rally, ensuring test cases, test execution, and defect tracking are maintained accurately
• Participate in requirement gathering and clarification sessions with business stakeholders to understand upcoming system changes
• Collaborate closely with development teams for defect triage, walkthroughs, and smooth handovers
• Conduct UAT handover sessions with business teams to ensure system changes are transitioned effectively after QA sign-off
• Track, document, and communicate quality metrics, and present them as part of Go / No-Go decisions
• Mentor and guide junior QA team members on testing best practices, tools, and frameworks
• Continuously adapt to new methodologies, platforms, and frameworks to support evolving business needs
• Contribute to test strategy, risk assessment, and overall quality improvement initiatives
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in computer science or equivalent practical experience
• 6+ years of experience in Quality Assurance with a strong balance of manual and automation testing
• Solid test scripting experience using Selenium / Playwright with Java and Cucumber
• Hands-on experience with bug tracking and test management tools such as Rally or Jira
• Experience in API testing using Postman/insomnia
• Experience in API automation using Rest Assured
• Hands-on experience with CI/CD pipelines using GitHub Actions and/or Jenkins
• Familiarity with using AI tools (Copilot, Claude, ChatGPT, etc.) for test case creation, test design, and automation acceleration
• Proven expertise in test suite and test case design

Preferred Qualifications:

• Experience in the salesforce applications.
• Experience in 508 Accessibility testing
• Experience in Healthcare business

We highly value these traits! (For IC)

• Being Accountable
• Possess Achievable Drive
• Look forward to build and apply technical and functional skills
• Committed to delivering results
• Dedicated to serving customers
• Focuses on understanding Goals, Priorities and Plans
• Possess problem solving approach
• Focus in Continuous Improvement

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.