Senior Software Engineer I - Java Production Support

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a skilled AWS Java Production Support Engineer to manage, monitor, and support critical applications in a cloud-based environment. The ideal candidate will have solid expertise in Java applications, AWS services, production support operations, and monitoring tools such as Splunk, Elastic APM, Datadog, along with experience in incident management using ServiceNow.

Primary Responsibilities:

• Production Support & Incident Management
  • Provide L2/L3 production support for Java-based applications hosted on AWS
  • Monitor application health, troubleshoot issues, and ensure high availability and performance
  • Handle incident, problem, and change management using ServiceNow
  • Perform root cause analysis (RCA) and implement preventive measures
• Application Monitoring & Observability
  • Utilize monitoring tools such as:
    • Splunk (logs and analytics)
    • Elastic APM (application performance monitoring)
    • Datadog (metrics, traces, dashboards)
  • Set up alerts, dashboards, and performance baselines
  • Proactively identify system anomalies and performance bottlenecks
• AWS Cloud Operations
  • Manage and support applications on AWS using services like:
    • EC2, S3, RDS, Lambda, CloudWatch, ECS/EKS
  • Troubleshoot cloud-related issues such as scaling, networking, and deployments
  • Ensure security and best practices in AWS environments
• Java Application Support
  • Support and debug Java/J2EE/Spring Boot applications
  • Analyze logs, thread dumps, and heap dumps to resolve issues
  • Collaborate with development teams on bug fixes and improvements
• Automation & Continuous Improvement
  • Automate repetitive operational tasks using scripts (Shell, Python, etc.)
  • Improve monitoring, alerting, and incident response processes
  • Participate in on-call rotations and provide after-hours support as required
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field
• 3+ years in production support or SRE roles
• Hands-on experience with monitoring tools:
  • Splunk
  • Elastic APM
  • Datadog
• Experience with ServiceNow for incident/ticket management
• Solid understanding of:
  • Linux/Unix systems
  • SQL/NoSQL databases
  • REST APIs and microservices architecture
• Solid expertise in:
  • Java / Spring Boot
  • AWS Cloud (EC2, RDS, S3, CloudWatch, Lambda, etc.)
• Good knowledge of CI/CD pipelines (Jenkins, Git, etc.)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.