Senior Technical Program Manager - AI Implementation

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

The Consumer Engineering team at Optum is on a mission to disrupt the healthcare industry, transforming UHG into an industry-leading Consumer brand. Our mission is to revolutionize healthcare for patients and providers by delivering cutting-edge, personalized and conversational digital solutions. We're Consumer Obsessed, ensuring they receive exceptional support throughout their healthcare journeys. Serving UnitedHealth Group's digital technology needs, the Consumer Engineering team impacts millions of lives through UnitedHealthcare & Optum.

As a Lead TPM, you will lead complex, multi team AI chatbot initiatives and define the long term vision for LLM powered conversational platforms. This role requires deep product judgment, strong technical depth, and cross org influence.

Primary Responsibilities:

• Product Ownership: Define and manage AI chatbot requirements, roadmap, and Lead large scale GenAI initiatives across multiple teams
• Delivery & Development: Collaborate with ML teams on prompt engineering, RAG, and model evaluation, Write user stories and acceptance criteria in Rally; validate Aha! requirements.
• Project Management: Partner with program teams to maintain updated project plans and mitigate risks
• Backlog Management: Groom and prioritize features and technical improvements aligned with business goals. Help in Identifying and prioritize high impact chatbot use cases, Balance tradeoffs between model performance, cost, and scalability
• Quality: Drive chatbot quality improvements (accuracy, latency, containment)
• Responsible Use of AI: Collaborate with security and privacy teams on PII and compliance
• Leadership:  Mentor and coach senior product managers, Influence senior stakeholders across engineering, legal, and business
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 5+ years of product management experience with experience executing AI driven products
• Working understanding of LLM systems, RAG, evaluation, and limitations
• Solid system design and technical fluency
• Proven excellent communication and stakeholder management skills
• Willingness to overlap with US teams for 5-6 hours

Preferred Qualification:

• Healthcare Experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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