UX/CX Designer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

The Enterprise Digital Product Office (EDPO) at Optum is a centralized organization focused on accelerating digital transformation across the enterprise. The team partners across business, technology, and operations to design, build, and scale product-centric solutions that improve customer experiences, optimize operational workflows, and deliver measurable business outcomes. The team drives consistency in product strategy, agile delivery, and design practices, enabling teams to operate with greater speed, clarity, and impact. By aligning cross-functional stakeholders and leveraging modern technologies including cloud platforms, data, and AI - the organization supports the development of scalable, user-centered solutions that help advance Optum's mission to build a more effective and equitable health care system.

As a Product Designer, you'll contribute to the design of responsive web and mobile experiences, partnering with cross-functional teams to transform user insights into thoughtful, accessible, and scalable solutions. You'll own the design execution of features, collaborate with experienced designers, and help deliver products that create meaningful outcomes for millions of users.

Primary Responsibilities:

• Partner with product managers, engineers, researchers, and fellow designers to deliver intuitive, user-centered digital experiences 
• Own the end-to-end design of assigned features, from discovery through delivery, producing high-quality flows, wireframes, mockups, prototypes, and supporting design documentation 
• Translate user research, analytics, and business insights into design solutions that balance user needs, business goals, and technical feasibility 
• Explore multiple design concepts, iterate based on user feedback and testing, and continuously refine experiences throughout the product lifecycle 
• Apply user-centered design principles, accessibility standards, and enterprise design patterns to create inclusive and scalable experiences 
• Contribute to and leverage the design system by using reusable components and helping improve consistency across products 
• Collaborate effectively with globally distributed teams, including partners across multiple time zones, while communicating design decisions clearly and confidently 
• Partner with research teams to support usability studies and incorporate findings into product improvements 
• Leverage AI-enabled tools responsibly to improve research, ideation, documentation, and design workflows while maintaining strong design judgment 
• Review implemented experiences with engineering to help ensure designs are delivered accurately and meet quality expectations 
• Participate in Agile product development activities, including planning, design reviews, and iterative delivery 

• Demonstrate curiosity, adaptability, and a continuous learning mindset while contributing to a collaborative design culture 

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• 4+ years of experience designing digital products for web and mobile applications 
• Experience working in Agile product development environments 
• Experience collaborating with cross-functional product teams, including product management, engineering, and user research 
• Solid portfolio demonstrating user-centered design across the end-to-end product design process 
• Solid understanding of user experience design principles, information architecture, interaction design, and visual design fundamentals 
• Proficiency with Figma for interface design, prototyping, and design documentation 
• Understanding of accessibility standards and inclusive design best practices 
• Proven solid communication and presentation skills with the ability to explain design decisions and incorporate feedback 

Preferred Qualifications:

• Experience designing enterprise software or complex digital products
• Experience collaborating with global teams, including U.S.-based stakeholders 
• Experience using AI-enabled tools to enhance research, ideation, documentation, or design workflows 
• Healthcare experience is preferred but not required. Experience designing products in similarly complex or regulated industries including insurance, financial services, retail, telecommunications, life sciences, pharmaceuticals, or enterprise software is also valued.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.