Business Operations Assistant (Temporary)

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

Railroad Accounts is seeking a motivated intern to support business teams by documenting operational and business processes and gaining exposure to railroad-specific functions. This role is classified as Casual Temporary employment during the summer of 2026, and is ideal for an undergraduate junior or senior with strong analytical and communication skills who is interested in healthcare, team dynamics, or business analysis. The role will work with subject matter experts to learn railroad account operations and help translate workflows into clear, well-structured documentation.

This position is required to work onsite at the office daily in Hartford, CT (Asylum Street), 40 hours per week (8am-4pm eastern time) between June 2026 and August 17, 2026.

Responsibilities include:

• Learn the Billing & Enrollment landscape - Gain an understanding of team structure, systems, and terminology. Develop a glossary, process inventory, and a catalog of key processes and terms
• Map Senior Billing Analyst workflows - Create high-level process maps of core monetary functions. Identify key inputs, outputs, and systems, and help prioritize critical processes
• Document key processes - Apply the Watch → Do → Explain approach to draft standard operating procedures (SOPs) for leader review. Review and test existing documentation for accuracy and completeness
• Validate and improve SOPs - Execute tasks using only documented procedures, identify gaps or inefficiencies, and revise documentation for clarity and usability

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Currently enrolled in a bachelor's degree program in business management; junior year completed or entering senior year preferred
• Minimum 3.5 cumulative GPA
• Experience with using Microsoft Word, Excel etc. (ability to create, edit, save, send, sort, filter, enter data, and use basic formulas in spreadsheets)
• Demonstrated written and verbal communication skills, including ability to capture and organize information clearly and accurately
• Proven detail-oriented with strong organizational skills

Preferred Qualification:

• Proven willingness to learn industry-specific processes and terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $22.00 to $24.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.      

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.