Patient Services Supervisor - Laboratory Services - Kelsey Seybold Clinics: North Houston Campus

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.  

Primary Responsibilities:

• Under the oversight of the Patient Service Center Manager, the Patient Service Supervisor will manage the day-to-day activities of multiple Patient Service Centers and Home Draw services to ensure services are completed accurately and on time in compliance with federal, state, and local regulations (i.e., CLIA, OSHA, AAAHC, EHS, etc....)
• The PSC Supervisor is accountable for coordinating the safe and efficient specimen collection, specimen processing, testing, and resulting of waived tests, and reference and special mail-outs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• Associate degree in Business/Science or Additional 2 years of relevant supervisory experience may substitute for degree
• 5+ years of phlebotomy experience
• 2+ years of supervising phlebotomy operations
• 1+ years of waived testing performance
• Knowledgeable of CLIA regulations and ability to summarize inspection findings for Compliance, Waived and PPM certifications
• Intermediate/Advanced Microsoft Office Suite skills
• Excellent written and verbal communication skills; ability to deliver organized and concise presentations tailored to audience
• Excellent time management skills- ability to work independently and prioritize tasks to efficiently manage lab operations at multiple sites
• Ability to implement change in a positive, sensitive, and forward- thinking manner
• Ability to collaborate and promote teamwork
• Positive, can-do attitude coupled with a sense of urgency
• Ability to develop and motivate staff
• Ability to problem solve in a complex, multi-functional group
• Ability to create a trusting, positive, and supportive work environment
• Ability to function independently and deal with multiple, simultaneous projects
• Ability to operate in high-pressure situations
• Knowledge of budgeting, billing, and cost analysis
• Knowledge of quality control, quality assurance principles and proficiency testing procedures relating to waived testing
• Knowledge of AAAHC, CAP, OSHA, and CLIA regulations related to work area
• Superb attention to details
• Excellent customer service skills, business etiquette, able to adhere to professional standards
• Practical knowledge of routine laboratory equipment and procedures

Preferred Qualifications:

• BA/BS degree from an accredited institution
• Current PBT (ASCP) phlebotomy certification
• 2+ years supervising a multiple site operation

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.