Registered Nurse Supervisor - Same Day Service - ReadyMed

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together. 

Position Details:

• Primary Location: 234 Washington Street, Hudson MA
  • Secondary Location: 1400 Worcester Street Natick MA(rotating coverage with co-supervisor)
• Department: Same Day Services 
• Schedule: Full time, 38.75 hours/weekly, Monday through Friday, scheduling between 8:00AM - 5:00PM

Position in this function supervises assigned employees and activities for the efficient administration of nursing activities.  Coordinates clinical activities in assigned area. Provides direct clinical care as required.

Primary Responsibilities:

• Supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hire, transfers, promotions, salary changes, discipline, terminations, and other similar actions
• Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues.  Implements corrective actions plans as required
• Plans, implements and evaluates the clinical staffing needs on a daily basis to adequately support patient care in a given area; assigning clinical staff based upon patient acuity, practice volume, staff qualifications and department policy
• Assist Manager or others in responding to patient concerns as needed. Monitors and addresses patient complaints within position responsibility. Ensures the highest level of patient satisfaction. Works with physicians and others to address and prevent problems
• Provides effective direction, guidance, and leadership over the clinical staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiatives
• Assist in developing policies and programs within the department; acts as a positive role model for staff
• Assists in management of patient flow and access.  Matches patient volumes and staffing to meet expectations of patients/customers
• Evaluates daily patient flow in the clinical area to maintain access standards and open communication with patients and providers; makes adjustments as appropriate to maintain organized, efficient patient flow in the clinical station
• Provides clinical staff with information, education, and tools to ensure they are supporting efficient patient flow and telephone triage in the practice
• Participates in the development and recommendation of the operating and capital budgets for the areas managed.  Manages activities to ensure financial goals met.  Monitors expenditures for compliance to approved budget.  Resolves discrepancies
• Promotes collaborative relationships between clinical staff and other departments. Participates in the development and implementation of clinical performance standards including on-going monitoring of clinical staff competence
• Mentors clinical staff in the creation of a climate of clinical and professional expertise. Demonstrates an ability to work effectively and communicate frequently with other members of the direct patient care and administrative teams; orchestrates and actively participates in daily huddles for his/her assigned clinical unit
• Supply ordering for assigned location

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• Graduate of an accredited School of Nursing 
• Current license as an RN in the State of Massachusetts
• Basic Life Support (BLS)
• 3+ years of hands-on nursing experience

• 1+ years of leadership/charge nurse experience in a clinical setting 

• Demonstrated knowledge of various software applications such as Microsoft Excel, Word, Outlook, etc.

Preferred Qualifications: 

• ACLS Certification
• PALS Certification
• 3+ years of leadership/charge nurse experience in a clinical setting 
• Pediatrics experience
• IV/Infusion experience
• Proficient with communication, team building and organizational skills; customer service excellence focused
• Demonstrated problem solving skills and the ability to communicate via written reports
• Able to work cohesively both independently and within a team

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.