Pursue your passion and potential

Account Manager Client Servicing

Hyderabad, India

Caring. Connecting. Growing together.

With these values to guide us, our people are committed to making a meaningful difference in the lives of those we are honored to serve.

Integrity Compassion Inclusion Relationships Innovation Performance

Account Manager Client Servicing

Requisition number: 2351027 Job category: Sales Support Primary location: Hyderabad, Telangana Date posted: 04/14/2026 Overtime status: Exempt Travel: No

Pharmacy Account Manager (Offshore) - Mandatory RxClaim & PBM Experience

Location: Gurugram, Noida, Hyderabad or Bangalore

We are looking for an experienced Pharmacy Account Manager with strong operational coordination, proactive planning, and reliable execution. This role is critical in ensuring seamless internal collaboration, maintaining high‑quality service delivery, and driving continuous process improvements.

Key Responsibilities

Operational & Account Management

Read, analyze, and interpret SOPs and operational reporting.
Partner with cross‑functional teams in a complex matrix environment to ensure high‑quality service delivery.
Review and evaluate current processes to identify efficiency and improvement opportunities.
Facilitate resolution of escalated requests by coordinating with internal stakeholders.
Address non‑standard issues by translating concepts into actionable solutions.
Manage complex daily tasks while closely collaborating with PAM team members and leaders.

Process Improvement & Reporting

Proactively identify and support process improvement initiatives.
Provide ongoing communication to leadership regarding concerns, risks, and feedback.
Document and share best practices across teams.
Serve as a Subject Matter Expert (SME) for assigned operational areas.
Support impact reporting, root cause analysis, remediation, and 1/1 readiness activities.
Monitor new products/groups, perform scenario testing, and drive daily progress updates.

Additional Responsibilities

Maintain accurate documentation and tracking across activities.
Anticipate operational needs and assist with proactive planning.
Perform additional duties as assigned by leadership.

Required Skills & Qualifications

Mandatory: RxClaim experience (Benifit Operations Manager or CS preferred).
Mandatory: Pharmacy Benefit Management (PBM) experience with ability to work on reporting, issue management, and claims adjudication tools.
Graduate
Strong analytical, critical‑thinking, and problem‑solving capabilities.
Prior experience in Account Management or supporting operational teams.
Ability to work independently in a fast‑paced production environment and manage multiple priorities.
Experience with internal applications and reporting systems.
Excellent communication skills, a positive attitude, and strong professionalism.
Proficiency in Microsoft Office (Teams, Excel, Word, PowerPoint, SharePoint).
Experience in project coordination or facilitation is a plus.
Self‑driven with the ability to seek stretch opportunities and expand skillsets.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.^SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Internal apply

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.