Advisory Consultant - Patient Accounting Analyst - CERNER

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Optum Oracle Health EHR Services team is building an innovative, comprehensive EHR services capability using the collective expertise of our clinical, consulting, delivery, technology, and operations teams. Our Center of Excellence is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care.

The Optum EHR Services Millennium Patient Accounting Analyst will support client partnerships to grow our emerging support service line. As a Millennium Patient Accounting Analyst, you will serve as a liaison between end-users, project team members, and other resources while providing exemplary customer service and application support in their assigned solutions. In addition, you will manage logged incidents and support Revenue Cycle projects to ensure end users have the best possible experience. EHR Services team members will help position Optum as a center of excellence for application management services.

Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

Primary Responsibilities:

• Be able to triage and resolve incidents logged by end users such as billing edits, claim rejects, missing charges, duplicate charges, remit posting exceptions
• Work queues and pre-bill edit resolution; re-bill and re-file workflows
• Validate and support charge capture across clinical areas; troubleshoot missing/incorrect charge events
• Perform routine charge master updates in coordination with required teams
• Monitor batch jobs and revenue extracts; collaborate with clearinghouse/EDI teams for claim rejections
• Run standard reports (e.g., aging, denial categories); basic root-cause trend analysis
• Support UAT for minor enhancements, build migrations, and month-end cycles
• Partner with Core/Integration on HL7 DFT/ADT issues impacting billing
• Own and manage Tier 2 support tickets through resolution, including root cause analysis and documentation of fixes
• Coordinate with Tier 3 and vendor support teams for escalations and complex issues
• Monitor system performance and proactively identify potential issues impacting clinical workflows
• Maintain knowledge base articles and ticket resolution documentation for recurring issues
• Support integration points between Millennium and ancillary systems (e.g., lab, pharmacy, radiology)
• Validate and test build changes in non-production environments before deployment
• Assist with change control processes, including impact analysis and risk mitigation for configuration updates
• Provide support for Oracle Health (Millennium) applications including design, build, testing, and maintenance
• Collaborate with end users to confirm any build changes in the supported systems
• Identify system optimization and enhancement opportunities
• Participate in implementation, upgrade, and enhancement projects
• Provide support for application incidents, including rotations for 24/7 on-call coverage
• Develop and maintain training materials
• Facilitate communication with stakeholders from requirements to implementation
• Build solid relationships with end users and business partners
  Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Degree: Associate, Bachelor, Master or 2+ years of healthcare experience
• 2+ years of experience in healthcare domain knowledge and system configuration
• 1+ years of experience with Patient Financial Systems (PFS)
• 1+ years of experience with third-party integration support
• 1+ years of experience in Charge Master maintenance
• Deep experience with Oracle Health (Millennium) solutions

Preferred Qualifications:

• Oracle Health Millennium certification in Revenue Cycle or Patient Accounting
• Experience with additional Revenue Cycle workflows/configuration including Registration, Scheduling, Health Information Management, and Charge Services
• Experience with ServiceNow or similar ITSM tools for ticket management
• Experience troubleshooting HL7 ADT/DFT messages impacting billing and charge posting
• Experience with various documentation requirements for specialties
• Experience with general Millennium workflows
• Familiar with Cerner Patient Accounting (CPA) workflows, edits, and work queues
• Familiarity with Millennium security models and documentation access control
• Ability to interpret Millennium logs and error messages for revenue cycle issues
• Ability to script or automate repetitive tasks using CCL or other tools
• Proficiency with MS Excel, Visio, PowerPoint, and SharePoint

Key Competencies:

• Experience supporting Millennium upgrades and domain migrations
• Experience with virtualization and Citrix environments used for Millennium access
• In-depth knowledge of Millennium EMR and support lifecycle
• Solid understanding of revenue cycle processes including registration, scheduling, charge capture, billing, and claims
• Understanding of Oracle Health reporting tools (DA2, CCL, Discern Analytics)
• Proven solid time management, organizational, and prioritization skills
• Proven consultative and collaborative style
• Proven ability to build partnerships and influence across teams

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.