Business Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a highly motivated and experienced Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will possess solid analytical, problem-solving, and stakeholder management skills and will be responsible for identifying business opportunities, defining requirements, improving processes, and delivering data-driven solutions that support strategic business objectives.

This role requires collaboration across business, operations, technology, compliance, and leadership teams to drive process optimization, digital transformation, automation initiatives, and successful project delivery. The successful candidate will be a trusted advisor capable of translating complex business challenges into actionable solutions while ensuring measurable business value realization.

Primary Responsibilities:

• Business Analysis & Requirements Management
  • Conduct stakeholder interviews, workshops, walkthroughs, and discovery sessions to elicit and validate business requirements
  • Develop BRDs, FRDs, user stories, process maps, use cases, and acceptance criteria with end-to-end traceability
  • Create As-Is and To-Be process models to identify gaps, risks, dependencies, and improvement opportunities
  • Facilitate business reviews, requirement signoffs, and change impact assessments
• Data Analysis & Business Intelligence
  • Analyze large and complex datasets to identify trends, opportunities, root causes, and operational insights
  • Develop metrics, scorecards, dashboards, and KPI frameworks using SQL, Excel, Power BI, Tableau, or similar tools
  • Collaborate with data engineering and reporting teams to ensure data integrity, reporting accuracy, and evidence-based recommendations
• Process Improvement & Operational Excellence
  • Evaluate current business processes and recommend optimization opportunities using Lean, Six Sigma, and continuous improvement methodologies
  • Identify automation opportunities using RPA, AI, Generative AI, and workflow technologies
  • Quantify operational efficiencies, cost savings, productivity gains, and realized business value
• Agile Delivery & Product Support
  • Participate in sprint planning, backlog grooming, daily standups, sprint reviews, and retrospectives
  • Collaborate with Product Owners, Developers, Architects, and QA teams throughout delivery cycles
  • Prioritize backlog items, support MVP definition, roadmap planning, release readiness, and change management activities
  • Assist cross-functional teams in resolving business and technical challenges
• Testing & Quality Assurance
  • Lead UAT planning, coordination, execution, and sign-off activities
  • Develop test scenarios, business test cases, validation criteria, and defect tracking processes
  • Ensure delivered solutions aligned with documented requirements and business expectations
• Stakeholder & Executive Management
  • Build partnerships with business leaders, operational teams, technology groups, and external vendors
  • Communicate progress, risks, issues, recommendations, and decisions to stakeholders at all organizational levels
  • Prepare executive-level presentations, business cases, dashboards, and status reports
  • Facilitate decision-making sessions and serve as a trusted advisor for transformation initiatives
• Governance, Risk & Compliance
  • Ensure solutions comply with organizational policies, regulatory requirements, and governance frameworks
  • Participate in risk assessments, mitigation planning, audit activities, and change control processes
  • Support data privacy, security, compliance, and complete project documentation requirements
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Key Objectives:

• Strengthening Business Analysis and Data Analytics capabilities across functional areas by translating business needs into data-driven insights, requirements, and improvement opportunities
• Lead discovery, requirements gathering, and solution design efforts for strategic business initiatives
• Support digital transformation and automation programs that improve operational efficiency, quality, and customer experience
• Translate complex business requirements into detailed functional and non-functional requirements
• Partner with stakeholders to align business priorities, technology solutions, and organizational goals
• Ensure delivered solutions meet business requirements, compliance standards, and operational expectations

Required Qualifications:

• Bachelor's degree in business administration, Information Systems, Computer Science, Data Analytics, Healthcare Administration, Economics, or related field
• Experience:
  • 5+ years of business analysis, business consulting, data analytics, product management support, or project delivery experience
  • Proven experience leading medium-to-large cross-functional initiatives
  • Experience working within Agile, Scrum, Waterfall, or hybrid delivery environments
  • Demonstrated success in process improvement, requirements management, and stakeholder engagement
• Technical Skills:
  • Experience with Power BI, Tableau, or similar visualization tools
  • Experience with process modeling tools such as Visio, Lucid chart, or BPMN platforms
  • Advanced SQL and data analysis capabilities
  • Solid proficiency in Microsoft Excel
  • Proficiency with Jira, Azure DevOps, Confluence, Rally, or equivalent tools
  • Understanding of data warehousing, ETL processes, APIs, and system integrations
• Core Competencies
  • Business Analysis
  • Critical Thinking & Problem Solving
  • Process Improvement
  • Stakeholder Management
  • Executive Communication
  • Facilitation & Negotiation
  • Data Interpretation & Reporting
  • Change Management
  • Risk Assessment
  • Strategic Thinking

Preferred Qualifications:

• Master's degree in business administration, Analytics, Information Systems, or related field
• Power BI Data Analyst Certification
• Experience within Healthcare, Revenue Cycle Management (RCM), Claims, Provider Operations, Population Health, or Healthcare Analytics
• Experience with Databricks, Snowflake, Azure, AWS, or cloud-based data platforms
• Experience developing business cases and conducting return-on-investment (ROI) analysis
• Exposure to Artificial Intelligence, Machine Learning, Intelligent Automation, and Generative AI solutions
• Knowledge of data governance, compliance, and enterprise architecture concepts

Success Measures:

• The Business Analyst will be evaluated based on measurable delivery outcomes, stakeholder value, and adherence to governance standards
• Requirements quality, completeness, and traceability
• Stakeholder satisfaction and engagement effectiveness
• Successful delivery of projects, initiatives, and business outcomes
• UAT quality, defect resolution, and solution adoption
• Process efficiency improvements, automation value, and cost savings achieved
• Accuracy, timeliness, and governance compliance of documentation and executive reporting

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.