Lead Technical Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

• Elicit, understand, and champion the objective of the business and technical requirements and translate them into system functional scope and requirements
• Understand and apply software development methodologies
• Leverage AI tools in your day-to-day work and help incorporate AI tools within your application
• Provide clear documentation about features and shepherd them through the development process
• Own reviewing the functionality for acceptance and ensure quality and communication about the features
• Provide demos to stakeholders as needed, including sprint demos
• Develop solid relationships with the Scrum team and mentor junior TPO team members
• Be responsible for product capabilities, understand how changes impact them, and maintain their continued quality and integrity
• Create and deliver high-quality system solutions for applications, products, and services across technology functions
• Consult with users and technology specialists to define business processes and supporting information systems
• Perform analysis and serve as a business liaison to understand and refine business requirements
• Provide technical support in developing cost-effective systems that meet user requirements
• Ensure systems work cohesively while enforcing enterprise standards and methods
• Support current system improvements, maintenance activities, and new system development
• Review the work of others, develop innovative approaches, and serve as a sought-after subject matter expert
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's or Master's degree in IT, Computer Science s, Product Management , or a related field
• 13+ years in Product Management, or a related field
• 8+ years of experience leading large scale tech initiatives with proven ability to Identify, assess, and mitigate delivery risks across platforms or equivalent experience
• 8+ years of technical product management or equivalent experience
• 5+ years of experience building trusted relationships across engineering, business, and vendor teams or equivalent experience
• 5+ years of experience in IT software engineering delivery or equivalent experience
• 5+ years of experience with Agile methodologies, backlog management, and iterative product development as role is responsible for user experience, non-user function, and functional specifications for the product or equivalent experience
• 3+ years of experience writing clear documents such as roadmaps, workflows, process flows, business & system requirements, and user interface wireframes or equivalent experience
• Experience with delivering on KPIs, quality metrics, and performance indicators
• Experience in agile delivery at scale, including backlog management, dependency management, and proactive risk identification and mitigation
• Solid leadership background
•  Proven excellent written and verbal communication skills

Preferred Qualifications:

• Graduate degree in relevant field or equivalent experience
• 1+ years of AI experience with AI frameworks and services for decision-making, automation, and efficiency improvements, and understanding of AI governance, ethical AI practices, and compliance requirements
• Experience and skills in relationship management and active listening as candidate will be responsible for developing relationships with business and technology partners
• Experience supporting or productizing a multi tenant platform, including conceptual understanding of tenancy models and operational impacts
• Experience influencing senior stakeholders to drive alignment without direct authority
• Experience influencing peers to drive alignment without direct authority
• Experience with Agile delivery models and product management tooling (Aha, Rally, etc.)
• Familiarity with regulated environments/products and compliance driven product delivery
• Proven understanding of the healthcare system (authorizations, claims, eligibility, referrals, provider, etc.), preferably in the Optum Tech environments
• Proven solid written and verbal communication skills for articulating product vision and outcome-based roadmap aligned with business objectives and modernization goals
• Proven success driving product strategy, roadmaps, and sexecution at scale
• Demonstrated ability to manage complex product portfolios and cross team dependencies

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.