Quality Engineering Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

• Design, develop, and maintain scalable Playwright automation frameworks (TypeScript/JavaScript) for the Salesforce-based Retrieval Console and related web/API workflows within the MRR (Medical Record Retrieval) team
• Build and maintain end-to-end, functional, regression, integration, and API automated test suites
• Automate complex Salesforce scenarios, including dynamic IDs, Lightning components, iframes, and shadow DOM, validating customizations and integrations
• Leverage AI/agentic tooling to accelerate test-case generation, expand coverage, and identify edge cases
• Integrate automated tests into CI/CD pipelines to enable continuous testing and reliable releases
• Perform root-cause analysis on production defects and drive corrective and preventive actions to reduce defect leakage
• Maintain regression suites, convert defects into test cases, and refactor automation for stability and efficiency
• Collaborate with developers, Product Managers, Scrum Masters, and DevOps within Agile/SAFe ceremonies and PI planning
• Prepare test documentation, defect reports, and automation metrics; provide clear quality status to stakeholders
• Support and guide junior QA engineers and contribute to quality-engineering and AI-adoption best practices
• Builder Responsibilities:
  • Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows, and decision-making
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• 5+ years of QA experience with strong hands-on functional and automation testing expertise
• Experience building and maintaining Playwright automation frameworks using TypeScript/JavaScript
• Solid hands-on Salesforce application testing, including validation of customizations and integrations
• Solid experience in REST API test automation and validating backend services
• Hands-on experience integrating automated tests into CI/CD pipelines (Jenkins, GitHub Actions, GitLab, Azure DevOps, or similar)
• Proficiency with defect tracking and test management tools (Rally/Jira, TestRail, or equivalent)
• Solid understanding of SDLC, STLC, and Agile/SAFe methodologies
• Proven excellent analytical, communication, and cross-functional collaboration skills

Preferred Qualifications:

• Certifications - Salesforce Certified Administrator, Salesforce Certified Platform App Builder, Any Playwright Test Automation Certification, ISTQB Certified Tester (Foundation or Advanced), Certified Agile Tester (ICAgile or equivalent)
• Performance or security testing experience
• Experience testing AI/ML-enabled applications and healthcare (chart retrieval / risk-adjustment) domain exposure
• Familiarity with RPA modernization (e.g., Akabot to Playwright migration)
• Exposure to cloud platforms (AWS/Azure/GCP) and secure PHI-handling environments
• Demonstrated ability to apply AI / agentic AI tools to improve testing efficiency, coverage, and productivity

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.