Senior Scrum Master - Agile Coach

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Coach, mentor, guide managers, leaders, and Teams of Teams in Agile mindset, practices, and behaviors across programs and portfolios
• Serve as a trusted advisor to leadership at team, program, and portfolio levels on Agile adoption, transformation, and governance
• Act as Agile Coach of Coaches, providing leadership, mentoring, and capability uplift for Scrum Masters and Agile Coaches
• Lead and support enterprise-scale Agile transformations, including selection, implementation, and optimization of Agile scaling frameworks
• Navigate complex transformation environments, balancing conflicting interests, resistance to change, and leadership-level trade-offs
• Analyze multiple teams, dependencies, value streams, portfolios, and programs to identify systemic improvement opportunities
• Enable organizations to increase value delivery, drive incremental improvement, and unlock new business opportunities
• Proactively identify complex cross-team and cross-domain issues and influence timely resolution through leadership alignment
• Define and implement outcome-focused Agile and business metrics that drive desired behaviors and measure value (not activity).
• Orchestrate Agile ceremonies, artifacts, and feedback loops across multiple teams to enable sustained performance improvement
• Leverage AI‑assisted insights responsibly to enhance visibility into flow, dependencies, risk, and systemic constraints while ensuring leaders distinguish signal from noise
• Communicate clearly and effectively with organizational leadership, tailoring messaging for relevance, clarity, and impact
• Build and maintain strong, trust-based relationships with internal and external stakeholders
• Use AI tools to synthesis complex information into concise, leadership‑ready narratives while maintaining accountability for context, intent, and decision quality
• Coach leaders and teams through organizational change, cultural transformation, and behavior shifts, addressing resistance constructively
• Partner with technical leaders to identify and address technical limitations, including DevOps, CI/CD, and engineering practices
• Establish and nurture Communities of Practice across roles and domains to scale learning and consistency
• Continuously learn from practice and bring emerging Agile, AI, and industry trends (e.g., financial agility, product funding, talent models) into the organization
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate degree or equivalent experience
• 12+ years of relevant experience leading complex technology programs in large, matrixed organizations
• Experience working as a Scrum Master and solid working knowledge of Scrum, Kanban, and Lean‑Agile practices
• Experience supporting Agile Release Trains and participating in PI Planning activities
• Experience analyzing team metrics and using data to guide team improvement and delivery outcomes
• Demonstrated ability to operate independently on ambiguous, high impact, initiatives with executive visibility
• Demonstrated ability to coach teams on Agile practices, self‑organization, and continuous improvement
• Proven ability to collaborate with Product Owners, Release Train Engineers, and other Scrum Masters
• Proven solid strategic thinking, analytical problem solving, and stakeholder influence skills
• Proven solid facilitation skills with the ability to lead effective, boxed Agile ceremonies

Preferred Qualifications:

• Experience in regulated or healthcare environments
• Experience working within a Kanban, Scrum, SAFe and or other scaled Agile  environment
• Experience using AI‑assisted tools to support Agile delivery activities such as backlog refinement, planning, retrospectives, and flow analysis, while ensuring human ownership and decision‑making remain intact
• Experience in Agentic Scrum integrating AI agents into Agile
• Experience using AI-powered tools to automate reporting and track performance metrics

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.