Senior Software Engineer - Servicenow Developer, Integrations, Service Portal

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• DevOps:
  • Bring innovative ideas to help continuously improve the application portfolio including the design, build, deploy, test and runtime within cloud ecosystems
  • Involve in troubleshooting and debugging critical problems and resolving complex technical issues that may arise
  • Design Discussions
  • Documentation review
  • Architecture/Code reviews
  • Understanding business requirements and translating them into high level implementation plans & flows for development and capability teams
  • Create solution roadmaps and proposals aligning to business objectives and goals
  • In base and mid-level roles, engages across teams in a capacity that ranges from assisting on in-flight initiatives, up to technical briefings and demonstrations of new technologies across the organization
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Bachelor's degree in Computer Science or similar field
• 4+ years development experience in ServiceNow
• Having experience on ServiceNow development, C#, HTML, JavaScript, CSS , Web APIs
• Service Portal, Catalog, ITSM , Integrations, Widgets, Record Producer
• Experience in Agile environment and Test-Driven Development
• API / Web Services: Working experience in Web Services / API, REST Architecture etc.
• DevOps:
  • Knowledge of ITIL framework and good understanding of ITSM modules (Configuration/Incident Management, Product Catalog etc.)
  • Ability to engage across teams in a capacity that ranges from assisting on in-flight initiatives, up to technical briefings and demonstrations of new technologies across the organization
  • Ability to work with Business Product owners & define technical product roadmap, plan product release
  • Ability to provide day-to-day support of production and non-production environments, including maintaining stable environment configurations to support project development efforts and ensuring that environment capabilities meet project demands. Skilled with advanced troubleshooting, escalation, and driving service restoration activities helping ensure all duties are completed in a consistent and timely manner

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.