Senior Software Engineering Lead - Arise Ax, United AI studio, observability

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As a Senior Software Engineering Lead focused on AI Solutions Support for I Patrol, you will help lead the expansion of AI Patrol by onboarding new customers, configuring observability and evaluation pipelines, and maintaining post-production monitoring and alerting for AI applications in production. You will work directly with customer teams to set up their observability and eval needs, troubleshoot issues, and ensure monitoring coverage meets both customer expectations and committed platform delivery timelines.

Primary Responsibilities:

• Set up and configure observability pipelines for customer AI applications onboarding to AI Patrol
• Configure and support evaluation (eval) setup and orchestration for agentic AI use cases
• Build and maintain post-production monitoring and alerting for AI applications in production
• Troubleshoot observability, eval, and monitoring issues raised by customer teams
• Work directly with customer engineering teams to understand their AI Patrol onboarding needs and support them through setup
• Support platform reliability and coverage targets tied to committed AI Patrol delivery and audit action plan deliverables
• Document onboarding patterns and common issues to improve team scalability
• Collaborate with the broader UAIS engineering team on platform improvements based on customer feedback
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree or higher in computer science or related field
• 2+ years of industry experience as a AI Software Solutions Engineer, Software Engineer, or similar role
• Hands-on experience with AI/ML observability or evaluation tooling, including Arize AX
• Experience with MLOps or AIOps practices in a production environment
• Experience using AI tools and coding assistants for code generation and analysis
• Experience with at least one cloud platform (Azure, AWS, or GCP)
• Working knowledge of Python
• Ability to work directly with customer/stakeholder teams to troubleshoot and resolve technical issues

Preferred Qualifications:

• Experience with agentic AI systems and associated observability/eval patterns (tracing, eval orchestration, guardrails)
• Experience supporting enterprise AI governance or audit-related monitoring requirements

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.