Senior Tech Support Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

The Operations Technical Support Engineer is responsible for ensuring the availability, stability, and reliability of applications and infrastructure hosted on Microsoft Azure. This role owns the end to end CI/CD process, manages production operations, troubleshoots infrastructure and business incidents, and drives issues to resolution within defined SLAs, with a strong focus on automation, monitoring, and root cause analysis.

Primary Responsibilities:

• Own and manage the complete CI/CD lifecycle, ensuring reliable and timely deployments across environments
• Ensure Azure infrastructure is up, healthy, and operating as expected, including proactive monitoring and issue prevention
• Act as the primary owner for production incidents, troubleshooting infrastructure and application issues with competitive TAT
• Understand system architecture and business functionality to analyze and resolve issues effectively
• Diagnose business-impacting incidents and determine when escalation to engineering teams is required
• Close incidents within SLA commitments and provide clear, detailed RCA to prevent recurrence
• Enhance and monitor existing automation and operational tools to provide project visibility and system health insights
• Collaborate with engineering, DevOps, and business teams during releases, incidents, and post incident reviews
• Drive continuous improvement in incident handling, automation, observability, and operational processes
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Solid experience supporting applications in Microsoft Azure
• Hands-on experience with CI/CD tools and pipelines
• Experience with production incident management and SLA driven support
• Knowledge of Kubernetes / AKS and containerized applications
• Proficiency in log analysis and monitoring tools (e.g., Splunk, Azure Monitor)
• Proven solid troubleshooting, analytical, and problem solving skills
• Proven excellent communication and documentation skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.