Software Engineering Lead - ServiceNow Developer, Service Portal

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Bring innovative ideas to help continuously improve the application portfolio including the design, build, deploy, test and runtime within cloud ecosystems
• Involve in troubleshooting and debugging critical problems and resolving complex technical issues that may arise
• Design Discussions
• Documentation review
• Architecture/Code reviews
• Understanding business requirements and translating them into high level implementation plans & flows for development and capability teams
• Create solution roadmaps and proposals aligning to business objectives and goals
• Provide recommendations and technical guidance to improve performance, reliability, and reusability within the constraints of budget, resource and business dependencies
• In base and mid-level roles, engages across teams in a capacity that ranges from assisting on in-flight initiatives, up to technical briefings and demonstrations of new technologies across the organization
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Computer Science or similar field
• 7+years of experience working on multiple layer of technology
• Common Technical Skills:
  • Database: 8+ working experience of database (SQL or PL/SQL),
  • API / Web Services: Working experience in Web Services / API, REST Architecture etc.
• Hands-on working experience on different platforms like ServiceNow, HTML, JavaScript, jQuery & CSS
• Relevant experience in administrating, Development and supporting ServiceNow platforms
• Development experience in ServiceNow, .Net, Full Stack abilities ( DevOps, Cloud) & with proven experience both technical capabilities
• Experience on ServiceNow, C#, HTML, JavaScript, CSS , Web APIs, 
• Experience in Agile environment and Test-Driven Development
• API / Web Services: Working experience in Web Services / API, REST Architecture etc.
• Knowledge of MS SQL Server, SSIS, SSRS
• ServiceNow UI developer who works with stakeholders to design UI as per business & Optum defined standards by working closely with co developers, product owners, QA team
• DevOps:
  • Experience with designing, developing, implementing, monitoring and troubleshooting applications in the Azure Public Cloud
  • Working experience in CI/CD pipeline (test, build, deployment and monitoring automation)
  • Cloud: Working experience or good knowledge of cloud platform (e.g. OpenShift, Azure, AWS) preferably Azure
  • Knowledge of software configuration management and packaging
  • Knowledge of build tools such as Jenkins or equivalent
  • Knowledge of ITIL framework and good understanding of ITSM modules (Asset/Configuration/Incident/Problem Management, Product Catalog etc.)
  • Open Source: knowledge of OpenSource adoption and use cases
• Product / Project / Program Related Tech Stack:
  • Testing - Nunit, JUnit
  • DevOps - Azure, Jenkins, GitHub, Docker, Redis, SonarQube
  • Others - JMeter, Groovy, NewRelic
  • Development Methodology / Engineering Practices - Agile (SCRUM / KANBAN / SAFe)
  • Solution architecture exposure and past experiences how existing systems benefited

  • Solid knowledge on client / server-side scripting, Service Portal UI, Reporting, ACLs, Mid server setup, APIs integration and connection with other databases.

• Accessibility adherence of the products designed/developed through ServiceNow
• Proven excellent problem-solving skills
• Proven excellent verbal, written and interpersonal communication skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.