Technical Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

• Work with journey owner and business stakeholders to gather voice of customer (VOC) and identify capabilities to add to the product/journey, including member-facing benefit and payment experiences
• Aid in the prioritization of feature development and backlog - covering areas such as account/card issuance, activation, balance and redemption, and eligibility integration - to ensure priorities adhere to the strategic direction
• Ensure features are directly tied to OKRs for member engagement, benefit utilization, and adoption
• Communicate changes in strategic direction or priority shifts to cross-functional teams
• Escalate issues that could impact budget, timeline, or strategic vision
• Collaborate with technical partners and development teams to ensure proper execution of product vision, strategy, and features across the end-to-end journey (issuance, activation, transaction processing, dispute/fraud handling)
• Balance stakeholder needs using data-driven prioritization strategies
• Ensure overall product strategy and roadmap are executed and aligned across portfolios where required
• Effectively look up and out to influence multi-portfolio capabilities and their dependencies
• Monitor budget at the product/journey level
• Serve as an intermediary between business and architecture/engineering teams, and traverse between them as needed
• Understand the infrastructure/technology/flow of the product/journey
• Understand how system components integrate (processing partners, core eligibility, accumulators, external network partners, mobile/web member experience)
• Positively influence outcomes across complex capabilities/initiatives spanning transactions, benefits, and member experience
• Consistently maintain a growth mindset
• Serve as an influential voice for product management strategies
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.

Required Qualifications:

• Bachelor's degree or equivalent work experience
• 5+ years of technical product or business analysis experience
• 3+ years of experience with agile development methodology
• Experience working in scrum, agile, or scaled agile environments
• Fluent in AHA!, Rally, GitHub
• Demonstrated solid written & verbal communication skills
• Demonstrated high attention to detail, including the ability to manage multiple, competing priorities simultaneously
• Demonstrated ability to think strategically and execute methodically
• Demonstrated ability to understand and discuss technical concepts, schedule tradeoffs, and opportunistic new ideas with technical and non-technical employees

Preferred Qualifications:

• 5+ years of experience working in a product management role in healthcare, payments, or fintech
• Experience with member benefit, incentive, or redemption programs
• Familiarity with prepaid/debit instruments, network rules (e.g., Visa/Mastercard), or benefit administration platforms
• Demonstrated to be innovative, strategic thinker with solution-focused problem-solving skills
• Demonstrated growth mindset with the ability to work collaboratively and influence others in adopting change
• Demonstrated to be comfortable presenting to large audiences, both technical and non-technical
• Demonstrated ability to manage partner (internal and external) expectations and scope through significant collaboration and partnership
• Demonstrated ability to identify, understand, and drive resolution of complex critical issues (e.g., fraud, fulfillment delays, activation failures)
• Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships, and the capability to interact within all levels of the organization

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.